Adriana Fernandez
Kissimmee,FL
Summary
Results-oriented sales manager with a track record of success in leadership positions and a deep understanding of the timeshare, marketing, and product sales industries. Committed to surpassing targets, collaborates closely with team members and colleagues to swiftly secure sales. Possesses extensive knowledge of diverse sales strategies and negotiation techniques, consistently delivering exceptional outcomes.
Overview
14
14
years of professional experience
Work History
Owner’s Department Sales Manager
Holiday Inn Vacation Club
Orlando, FL
02.2019 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Evaluated employee performance regularly through goal-setting exercises, one-on-one meetings, and constructive feedback sessions that fostered professional growth within the team.
- Recruited and hired top-level talent to add value and expertise to sales department.
Sales Lead
Vacation Innovation
Orlando, FL
11.2015 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Trained, coached, and mentored new sales associates for maximum performance.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Sales Representative Team Leader
Westgate Resorts
Orlando, FL
01.2011 - 10.2015
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Resolved customer issues promptly, demonstrating empathy and professionalism while working towards mutually beneficial solutions.
- Utilized strong product knowledge to upsell additional services such as excursions, travel insurance, or upgrades for an enhanced vacation experience.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2011
Skills
- Closing Techniques
- Active Listening
- Team Leadership
- Relationship Building
- Time Management
- Sales Strategy
- Positive Customer Experience
- Sales Presentations
Languages
Spanish
Native or Bilingual
Timeline
Owner’s Department Sales Manager
Holiday Inn Vacation Club
02.2019 - Current
Sales Lead
Vacation Innovation
11.2015 - 02.2019
Sales Representative Team Leader
Westgate Resorts
01.2011 - 10.2015
High School Diploma -
Cypress Creek High School