Adriana Gronbach
Winter Park
Summary
Experienced administrative professional thriving in fast-paced office environments. Skilled team player excelling in clerical tasks and providing essential staff support. Demonstrated track record of responsibility, punctuality, and productivity with minimal supervision. Organized office professional adept at preparing agendas, scheduling meetings, and delivering top-notch customer assistance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Service Representative
Automated Health Systems
03.2025 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
Passenger Service Agent
Swissport USA
01.2025 - 03.2025
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Processed customer payments and enforced compliance with financial regulations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Administrative Assistant
International Student Placement Services
08.2023 - 12.2024
- Managed filing system, entered data and completed other clerical tasks.
- Managed calendar, schedule Zoom meetings.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Handled confidential and sensitive information with discretion and tact.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Office, Co-working Space and Events Manager
Plug And Play Technology Center
08.2019 - 07.2023
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Selected and ordered refreshments, decor and event materials for about 200 attendees.
- Coordinated florists, photographers, and musicians for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Coordinated transportation and parking arrangements for guests and vendors.
- Trained and supervised event staff to complete tasks on time.
- Produced concept plans for high-profile corporate meetings and events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed creative themes for events and created related activities to engage attendees.
- Utilized social media to promote events and increase attendance.
- Oversaw event registration process by collecting and tracking attendee information.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Designed office space and worked with construction and utility contractors.
- Updated reports, managed accounts, and generated reports for company database.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Resolved financial discrepancies and customer billing issues with timely attention. Used Stripe to produce monthly invoices, reports, and other deliverables.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
- Coordinated with cross-functional teams to improve structure sustainability and design.
- Acted as professional liaison between tenants and personnel in management office.
- Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Kept case files updated, accurate and aligned with requirements.
- Facilitated community outreach to expand participation and support.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Executive Assistant
Henkel & Partner Patent Law Office
02.2019 - 07.2019
- Processed travel expenses and reimbursements for 4 Attorney partners and senior management.
- Screened calls and about 100 emails and initiated actions to respond or direct messages for managers.
- Answered phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
Front Desk Agent
Ibis Hotel, Accor Hotels
02.2018 - 01.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
Airport Ground Services
Lufthansa Airlines
10.2017 - 01.2018
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Greeted and checked in passengers to the Airport Business, Senator and First Class Lounges.
- Assisted Senior passengers and unattended children in the airline designated waiting rooms.
- Provided customers with information on routes, timetables or concourses.
ESL Teacher
LBT Languages
02.2008 - 09.2017
- Attended workshops to learn about student motivation and engaging learning activities.
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Adopted new technologies and online platforms to facilitate student learning.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Set assessments to measure student progress and identify growth opportunities.
- Assigned lessons and corrected homework.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Education
Associate of Science - Architecture
PUC
Goiania, Brazil1994
High School Diploma -
Colegio Objetivo
Goiania, Brazil12-1989
Skills
- Bookkeeping
- Vendor engagement
- Staff hiring
- Billing
- Microsoft Office Suite
- Database management
Certification
- TEFL Certification (Teaching English as a Foreign Language) - Various accredited providers.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
German
Native or Bilingual
Spanish
Professional Working
Timeline
Client Service Representative
Automated Health Systems
03.2025 - Current
Passenger Service Agent
Swissport USA
01.2025 - 03.2025
Administrative Assistant
International Student Placement Services
08.2023 - 12.2024
Office, Co-working Space and Events Manager
Plug And Play Technology Center
08.2019 - 07.2023
Executive Assistant
Henkel & Partner Patent Law Office
02.2019 - 07.2019
Front Desk Agent
Ibis Hotel, Accor Hotels
02.2018 - 01.2019
Airport Ground Services
Lufthansa Airlines
10.2017 - 01.2018
ESL Teacher
LBT Languages
02.2008 - 09.2017
High School Diploma -
Colegio Objetivo
Associate of Science - Architecture
PUC