Adriana Hamm
Smithfield,NC
Summary
Reliable Certified Swing Manager with two years of experience and and a personable, adaptable mentality. Excellent skills in problem-solving and conflict management with extensive operations knowledge and understanding of restaurant business needs. Ready to apply expertise and experience to challenging new role with long-term potential for growth and advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Learns quickly. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Certified Swing Manager
McDonald's
08.2018 - Current
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Oversaw 3-4 shifts each week with up to 20 employees.
- Motivated staff to perform at peak efficiency and quality.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Trained crew members on how to perform tasks correctly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Always on time.
Crew Trainer
McDonald's Walmart
03.2017 - 08.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Developed job-specific competencies and performance standards.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
Homeschool
Garner,NC05.2017
Skills
- Customer Needs Assessments
- Operational Standards
- High-Volume Environments
- Maintaining Clean Work Areas
- Professional Relationships
- Guest Relations
- Serve Customers
- Shift Checklists
- Investigating Complaints
- Accurate Money Handling
- Monetary Transactions
- POS Terminal Operation
Hobbies
- Reading
- Participating in church functions/outreach
- Missions Trips
- Swimming/Ice Skating
- Camping
- Choir/Singing
Timeline
Certified Swing Manager
McDonald's
08.2018 - Current
Crew Trainer
McDonald's Walmart
03.2017 - 08.2018
High School Diploma -
Homeschool