Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Hutchinson

Customer Service And Retail Associate
Willingboro,New Jersey

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service/retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to listen attentively, efficient in work and willing to learn new skills for the betterment of myself and the company. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Patient Service Representative

Cooper University Healthcare
11.2023 - Current
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Used EPIC Software to schedule appointments

Store Associate

Aldi
10.2023 - 11.2023
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Located merchandise across various stores to address customer needs.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.

Co-Lead Teacher

Goddard School
03.2023 - 10.2023
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support other teachers.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Studied and implemented latest information on specific subjects and learning strategies.

Customer Service Associate

Wawa
10.2018 - 11.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to customer calls to answer questions about products and services
  • Trained new personnel regarding company operations, policies and services

Education

Bachelor of Science - Business Management

Wilmington University
New Castle, DE
09.2019 - 05.2021

Associate of Science - Business Management

Rowan College At Burlington County
Mount Laurel, NJ
09.2015 - 12.2018

Associate of Arts - Communications

Rowan College At Burlington County
Mount Laurel, NJ
09.2015 - 12.2018

Skills

Inbound and outbound calling

Customer support

Stocking and replenishing

Professional telephone demeanor

Retail store support

Multi-line phone talent

Time management

Adaptability

Organization

Teamwork

Presentations

Self-direction

Flexible and Adaptable

Active Listening

Teamwork and Collaboration

Self-Motivated

Teambuilding

Microsoft Applications

Computer Literacy

Timeline

Patient Service Representative

Cooper University Healthcare
11.2023 - Current

Store Associate

Aldi
10.2023 - 11.2023

Co-Lead Teacher

Goddard School
03.2023 - 10.2023

Bachelor of Science - Business Management

Wilmington University
09.2019 - 05.2021

Customer Service Associate

Wawa
10.2018 - 11.2022

Associate of Science - Business Management

Rowan College At Burlington County
09.2015 - 12.2018

Associate of Arts - Communications

Rowan College At Burlington County
09.2015 - 12.2018

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Adriana HutchinsonCustomer Service And Retail Associate