Adriana Jimenez
Oakland,California
Summary
Committed and hardworking costumer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
KFC
03.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Volunteer
EBAYC
05.2021 - 10.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
Construction Assistant
YEP
01.2021 - 04.2021
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Identified and fixed issues during phases of production.
Education
High School Diploma -
Oakland International High School
4521 Webster St Oakland05.2022
Skills
- Customer Service
- Medication Administration
- Smartphone Usage
- Pet Sitting
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Customer Service Cashier
KFC
03.2022 - Current
Volunteer
EBAYC
05.2021 - 10.2021
Construction Assistant
YEP
01.2021 - 04.2021
High School Diploma -
Oakland International High School