ADRIANA JUAREZ
Summary
Organized and detail‑oriented professional with experience in administrative support, customer service, and office operations. Skilled in managing schedules, maintaining accurate records, and supporting daily business workflows with efficiency. Known for strong communication, reliability, and proactive problem-solving in fast-paced environments. Proficient in Microsoft Office and QuickBooks, with proven ability to learn new systems quickly and adapt to evolving responsibilities. Committed to handling confidential information with discretion and professionalism.
Overview
7
7
years of professional experience
Work History
Sales Representative
StickersBanners
Duluth, GA
08.2022 - Current
- Foster long-term customer relationships through personalized service and tailored product recommendations that enhance customer loyalty
- Delivered high service standards through prompt follow-up and meticulous attention to detail, consistently prioritizing customer satisfaction
- Collaborated with internal teams to manage inquiries across channels, ensuring accurate documentation of transactions and order fulfillment processes
Sales Representative
Pine Enterprises
Suwanee, GA
02.2022 - 08.2022
- Engaged in team meetings to discuss sales strategies and promotions.
- Processed customer orders using online order management systems.
- Managed high-volume communication and organized records to ensure smooth daily operations across multiple channels, enhancing client satisfaction.
- Resolved unpaid invoices and processed payments while submitting regulatory reports accurately and on time to uphold service integrity and client compliance.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Developed key customer relationships to increase sales.
Seasonal Customer Service Representative
Williams–Sonoma, Inc
10.2021 - 12.2021
- Resolved customer issues with professionalism, processed returns and credits, and conducted inventory checks to support smooth operations
- Delivered accurate product and delivery information, handled order placement, and explored alternatives to enhance customer satisfaction
- Engaged with clients remotely to provide timely assistance and ensure satisfaction
Crew Member
Chipotle
Middleburg, FL
07.2021 - 12.2021
- Delivered prompt service, supported new crew onboarding to accelerate integration, and enhanced team productivity in fast-paced environment
- Assisted customers with menu selections and answered questions.
- Met sales goals consistently, adhered to safety procedures, and exhibited reliability through punctuality and ownership of tasks
- Prepared fresh ingredients for food preparation and service.
- Maintained cleanliness and organization of work areas and equipment.
Bakery Clerk
La Noisette Sweets
Berkeley, CA
09.2019 - 05.2021
- Provided exceptional service to diverse clientele, efficiently processed transactions, and utilized product knowledge to enhance customer satisfaction
- Helped customers choose baked goods and desserts to enhance their experience.
- Maintained sanitation compliance, operated baking equipment, and produced consistently high-quality baked goods
- Kept bakery display cases clean and organized for an appealing presentation.
- Restocked shelves with fresh pastries and bread daily.
Education
GED - Berkeley, CA
Berkeley Adult School
Berkeley, CA01-2022
Bachelor of Industrial Engineering - Managua, Managua
National University of Engineering
Managua, Managua01-2018
Some College (No Degree) - Business Administration
Laney College
Oakland, CA07-2026
Skills
- Cross-Selling & Product Recommendations
- Account management
- CRM proficiency
- Financial Transactions & Payment Handling
- Cash Handling & Compliance Awareness
- Multichannel Communication
- Bilingual Customer Engagement
- Data entry
- Cold calling
- Microsoft Office Order Tracking Systems
- Problem Resolution
- Team Collaboration
- Adaptability & Time Management
- Teamwork
- Relationship building
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Sales Representative
StickersBanners
08.2022 - Current
Sales Representative
Pine Enterprises
02.2022 - 08.2022
Seasonal Customer Service Representative
Williams–Sonoma, Inc
10.2021 - 12.2021
Crew Member
Chipotle
07.2021 - 12.2021
Bakery Clerk
La Noisette Sweets
09.2019 - 05.2021
GED - Berkeley, CA
Berkeley Adult School
Bachelor of Industrial Engineering - Managua, Managua
National University of Engineering
Some College (No Degree) - Business Administration
Laney College