Adriana LaFlamme
Reno,NV
Overview
11
11
years of professional experience
Work History
Peets Coffee Shiftlead
Peets Coffee And Tea
Walnut Creek, California
12.2022 - 08.2024
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Identified opportunities for operational improvements and communicated them to management.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Performed administrative tasks including filing documents, data entry.
- Implemented company policies consistently across all shifts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Completed opening and closing duties to facilitate business operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Evaluated employee performance, delivering individualized feedback and praise.
Drill Team Member and Ground Crew
Diablo Ladies Drill Team
Livermore, California
02.2023 - 02.2024
- worked closely with a team learning patterns and executing them for rodeos along the CCPRA
- loaded and unloaded horses
- cared for tack and other riding equipment
- groomed and cared for team members horses making sure every horse was ready on time
- warmed up and worked with multiple horses as I was leasing to execute my riding season
- gained knowledge about persistence, timing, collection, drill moves, how to deal with environmental changes and deciphering how this impacts horses
- had 576 hours all together on this team including practice, events
Team Member
Sourdough & Co
Walnut Creek, California
12.2020 - 11.2021
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Team Member
Round Table Pizza, Inc
Concord, California
09.2019 - 12.2020
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
Mini Horse Groom
Earthquake Arabians
Clayton, California
03.2018 - 09.2020
- Cared for the horses by grooming, bathing, clipping and trimming manes and tails.
- Regularly monitored horses for any signs of illness or injury and reported to the owner.
- Bathed and groomed pets using gentle techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed animals for injury and illness.
Barn Helper
Earthquake Arabians
Clayton, CA
01.2017 - 09.2019
- Assisted with the daily care of horses, including feeding, grooming and exercising them.
- Maintained barn equipment such as harnesses, saddles and other tools in good condition.
- Handled, walked, and brushed horses.
- Examined animals to detect illness, injury or disease.
- Helped assist in birthday parties, lessons, and other barn events ensuring the safety of young/ inexperienced riders
Wrangler in Training
Leoni Meadows Camp
Grizzly Flat, California
07.2013 - 07.2019
- A weekly getaway camp I did for years, instilled a lot of knowledge about proper horse care, body confirmation of horses, tack care, barn duties
- Feeding, watering, grooming, arena and trail riding
- The use of multiple types of horses, understanding the different personalities/ gates/ mannerisms
- Assisted in the training and development of young horses.
- learned how to take a horses temperature
- Collaborated with team members to ensure all farm operations ran smoothly and efficiently.
- Cleaned stalls, pens and equipment using water hoses
- overall gained amazing information on how to care for your own horse, fit tack properly to horses, and understand their body cues
Education
Some College (No Degree) - Psychology
University of Nevada - Reno
RenoSkills
- Shift leadership
Timeline
Drill Team Member and Ground Crew
Diablo Ladies Drill Team
02.2023 - 02.2024
Peets Coffee Shiftlead
Peets Coffee And Tea
12.2022 - 08.2024
Team Member
Sourdough & Co
12.2020 - 11.2021
Team Member
Round Table Pizza, Inc
09.2019 - 12.2020
Mini Horse Groom
Earthquake Arabians
03.2018 - 09.2020
Barn Helper
Earthquake Arabians
01.2017 - 09.2019
Wrangler in Training
Leoni Meadows Camp
07.2013 - 07.2019
Some College (No Degree) - Psychology
University of Nevada - Reno