Overview
Work History
Education
Skills
Timeline
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Adriana LaFlamme

Reno,NV

Overview

11
11
years of professional experience

Work History

Peets Coffee Shiftlead

Peets Coffee And Tea
Walnut Creek, California
12.2022 - 08.2024
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified opportunities for operational improvements and communicated them to management.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Performed administrative tasks including filing documents, data entry.
  • Implemented company policies consistently across all shifts.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Completed opening and closing duties to facilitate business operations.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Evaluated employee performance, delivering individualized feedback and praise.

Drill Team Member and Ground Crew

Diablo Ladies Drill Team
Livermore, California
02.2023 - 02.2024
  • worked closely with a team learning patterns and executing them for rodeos along the CCPRA
  • loaded and unloaded horses
  • cared for tack and other riding equipment
  • groomed and cared for team members horses making sure every horse was ready on time
  • warmed up and worked with multiple horses as I was leasing to execute my riding season
  • gained knowledge about persistence, timing, collection, drill moves, how to deal with environmental changes and deciphering how this impacts horses
  • had 576 hours all together on this team including practice, events

Team Member

Sourdough & Co
Walnut Creek, California
12.2020 - 11.2021
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to maximize productivity and efficiency.
  • Promoted products through effective merchandising techniques.
  • Greeted customers upon entering the store with friendly demeanor.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Team Member

Round Table Pizza, Inc
Concord, California
09.2019 - 12.2020
  • Provided customer service support to ensure satisfaction.
  • Assisted customers with product selection and ordering process.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.
  • Trained new team members using approved training materials and information.

Mini Horse Groom

Earthquake Arabians
Clayton, California
03.2018 - 09.2020
  • Cared for the horses by grooming, bathing, clipping and trimming manes and tails.
  • Regularly monitored horses for any signs of illness or injury and reported to the owner.
  • Bathed and groomed pets using gentle techniques.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed animals for injury and illness.

Barn Helper

Earthquake Arabians
Clayton, CA
01.2017 - 09.2019
  • Assisted with the daily care of horses, including feeding, grooming and exercising them.
  • Maintained barn equipment such as harnesses, saddles and other tools in good condition.
  • Handled, walked, and brushed horses.
  • Examined animals to detect illness, injury or disease.
  • Helped assist in birthday parties, lessons, and other barn events ensuring the safety of young/ inexperienced riders

Wrangler in Training

Leoni Meadows Camp
Grizzly Flat, California
07.2013 - 07.2019
  • A weekly getaway camp I did for years, instilled a lot of knowledge about proper horse care, body confirmation of horses, tack care, barn duties
  • Feeding, watering, grooming, arena and trail riding
  • The use of multiple types of horses, understanding the different personalities/ gates/ mannerisms
  • Assisted in the training and development of young horses.
  • learned how to take a horses temperature
  • Collaborated with team members to ensure all farm operations ran smoothly and efficiently.
  • Cleaned stalls, pens and equipment using water hoses
  • overall gained amazing information on how to care for your own horse, fit tack properly to horses, and understand their body cues

Education

Some College (No Degree) - Psychology

University of Nevada - Reno
Reno

Skills

  • Shift leadership

Timeline

Drill Team Member and Ground Crew

Diablo Ladies Drill Team
02.2023 - 02.2024

Peets Coffee Shiftlead

Peets Coffee And Tea
12.2022 - 08.2024

Team Member

Sourdough & Co
12.2020 - 11.2021

Team Member

Round Table Pizza, Inc
09.2019 - 12.2020

Mini Horse Groom

Earthquake Arabians
03.2018 - 09.2020

Barn Helper

Earthquake Arabians
01.2017 - 09.2019

Wrangler in Training

Leoni Meadows Camp
07.2013 - 07.2019

Some College (No Degree) - Psychology

University of Nevada - Reno
Adriana LaFlamme