Emily Baugh
Ft. Collins,Co
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
20
20
years of professional experience
Work History
Shiftlead/Assistant Manager
Einstiens Bagel Bros
Fort Collins, CO
08.2024 - 02.2026
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Coordinated staff schedules to maintain optimal coverage during peak hours and special events.
- Enhanced customer satisfaction by resolving issues promptly and effectively.
- Monitored food safety standards, ensuring compliance with health regulations and company policies.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Collaborated with management to develop strategies for improving overall store operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Hostess/Server/Bartender/Hotel work
River Rock Café
01.2015 - 01.2018
- Greeted and seated guests, ensuring optimal dining experience.
- Managed reservation system, coordinating seating arrangements efficiently.
- Collaborated with kitchen staff to facilitate smooth service flow.
- Trained new host staff on customer service protocols and procedures.
- Monitored dining area for cleanliness and ambiance, promoting positive atmosphere.
- Handled guest inquiries and concerns promptly, resolving issues effectively.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Delivered exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Managed multi-tasking in high-pressure environments while maintaining attention to detail and accuracy.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Customer service Rep
LiveBridge & ACS
01.2006 - 01.2013
- Identify and assess customers’ needs to achieve satisfaction.
- Managed high volume of customer interactions across multiple channels, ensuring timely responses.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Education
GED -
01-2011
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Staff motivation
- Operations monitoring
- Loss prevention
- Regulatory compliance
- Coaching and mentoring
- Daily reporting
- Shift leadership
- Decision-making capacity
- Positive attitude
- Team leadership
- Strong verbal and written communication
- Staff training and development
- POS system operation
- Daily workflows
- Shift paperwork completion
- Inventory counts
- Complaint resolution
- Staff education and training
Timeline
Shiftlead/Assistant Manager
Einstiens Bagel Bros
08.2024 - 02.2026
Hostess/Server/Bartender/Hotel work
River Rock Café
01.2015 - 01.2018
Customer service Rep
LiveBridge & ACS
01.2006 - 01.2013
GED -
Section name
Will be moving to FtCollins in 30 days