Adriana Landa
Kelseyville,CA
Summary
I am a dedicated Bachelor of Social Work student at Cal Poly Humboldt with hands-on experience in behavioral health, crisis intervention, and case management. Through my work with Lake County Behavioral Health Services and the Mobile Crisis Response Team, I have developed strong skills in client assessment, care coordination, and empathetic outreach, supporting individuals through complex challenges including substance use, mental health crises, and social barriers. I am passionate about fostering positive change in underserved communities, particularly Native and Indigenous populations, and I am committed to continuous growth as a culturally responsive, trauma-informed practitioner. My leadership experience, including supervising teams, complements my strong organizational and communication skills, positioning me to contribute meaningfully to social work practice and community well-being.
Overview
8
8
years of professional experience
Work History
Case Manager
Lake County Behavioral Health Services
03.2025 - Current
- Initiate and manage the intake process for clients seeking Substance Use Disorder Services (SUDS), ensuring accurate and timely completion of all required documentation.
- Assist clients with enrollment in program DUI classes through Lake County DDP.
- Maintain comprehensive and up-to-date client records in compliance with organizational and regulatory standards.
- Coordinate client care by scheduling and facilitating access to therapy, psychiatric services, medications, and SUDS treatment programs.
- Serve as a liaison between clients and service providers, ensuring smooth connections to necessary appointments and resources.
- Monitor client progress and provide ongoing support to promote engagement and successful outcomes.
Intern With Lake County Mobile Crisis Response
Lake County Behavioral Health Services
10.2025 - 05.2026
- Conduct comprehensive assessments for Lake County residents with Medi-Cal experiencing crisis situations, ensuring immediate safety and appropriate care.
- Respond to crisis calls 24/7, traveling across the county to meet clients in-person and evaluate their needs.
- Determine whether clients meet criteria for involuntary holds and coordinate closely with supervisors on next steps.
- Develop individualized safety plans for each client during crisis interventions.
- Document all assessments, interventions, and follow-ups in client records accurately and promptly.
- Assist clients with completing Releases of Information (ROIs) and other necessary forms.
- Provide empathetic, client-centered outreach through in-person visits or phone contact over 1–4 days, extending follow-up as needed to support stability and engagement.
- Serve as a supportive, human-centered resource, offering guidance, connection to services, and ongoing crisis support.
Shift Supervisor
Mcdonalds
12.2017 - 07.2020
- Supervised team of 13+ during busy shifts, ensuring efficient operations and customer satisfaction.
- Coordinated staff schedules, optimizing labor costs while maintaining service quality during peak hours.
- Trained new employees on food safety standards and operational procedures to maintain compliance.
- Managed inventory levels, placing orders to prevent shortages and reduce waste.
- Implemented process improvements that enhanced order accuracy and reduced customer wait times.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
Bachelor of Arts - Social Work
Cal Poly Humboldt
Arcata, CA05-2026
Associate of Arts - Associate’s Degree CSU Transfer
Mendocino Community College
Ukiah, CA05-2024
Skills
- Problem-solving
- Time management
- Documentation and reporting
- Conflict resolution
- Referral coordination
- Client advocacy
- Data entry and analysis
- Crisis intervention
- Multitasking Abilities
- Regulatory compliance
Timeline
Intern With Lake County Mobile Crisis Response
Lake County Behavioral Health Services
10.2025 - 05.2026
Case Manager
Lake County Behavioral Health Services
03.2025 - Current
Shift Supervisor
Mcdonalds
12.2017 - 07.2020
Bachelor of Arts - Social Work
Cal Poly Humboldt
Associate of Arts - Associate’s Degree CSU Transfer
Mendocino Community College