Adriana Maldonado
Owens Realty Services
Wake Forest,North Carolina
14
years of professional experience
Dynamic professional with experience at Owens Realty Services, excelling in employee training and team supervision. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and collaboration. Skilled in staff scheduling and maintaining high cleanliness standards, ensuring a safe and welcoming environment for all stakeholders.
Work History
Manager's Assistant
1 Year 1 Month- Coordinated daily operations to ensure seamless workflow and efficient communication among team.
- Maintained inventory of office supplies, ensuring availability while adhering to budget constraints and procurement policies.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinated schedules and meetings for management team, ensuring efficient use of time and resources.
Cleaner
3 Months- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with health and safety standards.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
Night Shift Cleaner and Supervisor
3 Years- Operated industrial cleaning equipment to maintain facility cleanliness and hygiene standards.
- Conducted routine inspections to identify areas needing attention and addressed issues promptly.
- Collaborated with team members to streamline cleaning processes, enhancing overall efficiency.
- Trained new staff on safety protocols and proper cleaning techniques, fostering a safe work environment.
- Monitored compliance with health and safety regulations during nightly operations, reducing potential hazards.
- Enhanced workplace cleanliness by thoroughly performing daily cleaning tasks on all surfaces and equipment.
- Managed inventory of cleaning supplies efficiently, ensuring adequate stock levels for uninterrupted service delivery during shifts.
- Maintained a safe working environment for employees by promptly addressing spills, debris, and other hazards.
- Conducted routine inspections to ensure that all areas were cleaned according to company standards and client expectations.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing machines to scrub floors.
Day Porter
1 Year- Maintained cleanliness and organization of facilities through regular inspection and maintenance tasks.
- Implemented efficient cleaning protocols to enhance overall facility appearance and hygiene standards.
- Trained new staff on safety procedures and operational cleaning techniques to ensure compliance and effectiveness.
- Conducted inventory management for cleaning supplies, ensuring availability and organization of resources.
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Communicated with coworkers and managers about completed duties.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
Night Porter
1 Year- Managed nightly cleaning routines to ensure facility cleanliness and safety standards.
- Conducted regular inspections of premises, identifying and addressing maintenance needs promptly.
- Coordinated with security personnel to enhance safety measures during night shifts.
- Trained new staff on cleaning protocols and equipment usage for operational efficiency.
- Reduced customer complaints by maintaining high levels of cleanliness and organization throughout the hotel premises.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
Cleaner
1 Year- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Conducted regular inspections of facilities to identify maintenance needs and report issues promptly.
- Implemented efficient cleaning routines that improved overall operational workflow and reduced downtime.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
High School Diploma
Skills
Employee training
Staff scheduling
Industry expertise
Positive attitude
Problem-solving
Team collaboration and leadership
Flexible schedule
Team supervision
Employee scheduling
Shift scheduling
Multitasking
Timeline
Manager's Assistant
Owens Realty Services
07.2025 - CurrentRead More
Cleaner
KBS Cleaning Services
04.2025 - 07.2025Read More
Night Shift Cleaner and Supervisor
ABS & Quality Maintenance
01.2018 - 01.2021Read More
Day Porter
Jani King the King of Cleaning
01.2015 - 01.2016Read More
Night Porter
Jani King The King Of Cleaning
01.2014 - 01.2015Read More
Cleaner
Diversified Maintenance
01.2013 - 01.2014Read More
Franklinton High School
High School Diploma
Read More