Adriana Mata Espinoza
East Elmhurst,NY
Summary
Motivated Candidate with experience in customer service and management. Skilled in building customer relations and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service to meet team goals.
Overview
9
9
years of professional experience
Work History
Supervisor
Burlington Coat Factory
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Cashier/Server
Auntie Anne's Pretzel Shop
07.2018 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Complied with health and safety codes to protect staff and customers.
Smoothie Barista
Wicked Juice & Kitchen
02.2016 - 06.2018
- Prepared and served juices and blended drinks.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.
Skills
- Training and mentoring
- Team building
- Time management abilities
- Priority management
- Social perceptiveness
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Burlington Coat Factory
04.2022 - Current
Cashier/Server
Auntie Anne's Pretzel Shop
07.2018 - 09.2020
Smoothie Barista
Wicked Juice & Kitchen
02.2016 - 06.2018