ADRIANA MCKINES
Grand Prairie,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Cashier
Kroger
Arlington , TX
01.2025 - Current
- Discounted purchases by scanning and redeeming coupons.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Counted and balanced cashier drawers.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Call Agent
Veterans Evaluation Services
Houston, Texas
06.2023 - 11.2024
- Maintained accurate records of customer interactions.
- Trained new call agents on company policies, procedures and protocols.
- Participated in team meetings to discuss strategies for improving customer experience.
- Used reference files to answer simple questions about client business.
- Monitored appointment schedules to ensure availability of resources needed for each appointment.
- Ensured compliance with company policies and procedures related to customer service activities, including those governing appointment scheduling.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Substitute Teacher/LifeSkills Aid
Cypress Fairbanks ISD
Houston, TX
03.2021 - 05.2023
- Answered student questions about course concepts.
- Participated in professional development programs related to education topics.
- Provided feedback on assignments or projects given by the regular teacher.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Left notes for head teacher about notable students, events and problems.
- Implemented school policies and procedures in the classroom.
Server/To-Go Specialist/Bartender
Olive Garden
Houston
02.2018 - 09.2022
- Took orders from customers accurately and in a timely manner.
- Train individuals in different areas of specialty
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered food orders promptly and courteously.
Education
Bachelor of Arts - Psychology
Texas Southern University
Houston, TX05-2019
Skills
- Customer service excellence
- Inventory control
- Hospitality and accommodation
- Patience and empathy
- Multitasking and organization
- Written and verbal communication
- Staff training
- Dependability and reliability
- Customer assistance
Timeline
Cashier
Kroger
01.2025 - Current
Call Agent
Veterans Evaluation Services
06.2023 - 11.2024
Substitute Teacher/LifeSkills Aid
Cypress Fairbanks ISD
03.2021 - 05.2023
Server/To-Go Specialist/Bartender
Olive Garden
02.2018 - 09.2022
Bachelor of Arts - Psychology
Texas Southern University