Adriana Mejia
Madison,WI
Summary
Motivated Switchman offering 10 years of experience in handling customer services, organizing meetings,working different areas and efficiently switching task. Solutions-oriented in determining how to arrange situations , safely driving cars, effectively spot and carefully inspect connections for security. Focused on team communication and adhering to safety protocols for smooth operations and to prevent accidents and injuries. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
CarMax AutoSuperStores Inc.
Customer Specialist
Madison, WI
05.2022 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers with Spanish-language inquiries in timely and professional manner.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer calls and emails to answer questions about products and services.
- Documented customer service policies, scripts and procedures in Spanish.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Increased sales 15% Specially in Spanish
Supervisor
Herbalife Nutrition
Chicago, IL
01.2009 - Current
- Sales, public relations, health workshops, clubs opening direction, club handling, business workshop, event organizer, customer service.
- Top Saleswoman, Recruiter, Personnel Training, Executive Manager Covering.
- Managed 30 customers per day.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Customer Service Representative
Security Finance,
Madison, WI
01.2022 - 04.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed over 150 calls per day.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supervisor of Distribution Operations
Aqua Klean Illinois
Chicago , IL
01.2004 - 01.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created and managed project plans, timelines and budgets
- Supported creation of detailed, technical financial models to value potential acquisition targets
Education
No Degree - Project Management
Coursera Online
Online03.2023
High School Diploma - Real Estate
West Chicago High School
West Chicago, IL1995
Skills
- Microsoft Office (Excel, Publisher, Word and PowerPoint)
- Event Planning
- Marketing
- Public Relations
- Recruiting
- Logistics
- Sales Management
- Staff Training
- Microsoft Office
- Understanding Customer Needs
- Administrative and Office Support
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
CarMax AutoSuperStores Inc.
Customer Specialist
05.2022 - Current
Customer Service Representative
Security Finance,
01.2022 - 04.2022
Supervisor
Herbalife Nutrition
01.2009 - Current
Supervisor of Distribution Operations
Aqua Klean Illinois
01.2004 - 01.2008
No Degree - Project Management
Coursera Online
High School Diploma - Real Estate
West Chicago High School
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