Adriana Mendoza
SACRAMENTO,California
Summary
Driven by a results-focused approach, I leveraged my expertise in HIPAA compliance and exceptional customer service at WellSpace Health, enhancing patient trust and clinic efficiency. My background spans medical assistance to customer-facing roles, achieving significant improvements in operational workflows and patient satisfaction. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
WellSpace Health
Sacramento, CA
10.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Warehouse Stocker
Amazon
Tracy, CA
12.2017 - 07.2019
- Compared received packages against shipping documents.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
- Supported a positive work environment by fostering strong teamwork among staff members and addressing concerns promptly.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Checked packages and merchandise for damage and notified vendors.
- Organized products efficiently within assigned storage locations, allowing for easy access during picking processes.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Barista
Suju's Coffee
Fremont, CA
05.2014 - 12.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Banquet Server
Masonic Home
Union City, CA
04.2015 - 10.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Answered guest questions about event plans and food service choices.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Inspected dishes and utensils for cleanliness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Graduate Certificate - Medical Assistant
Unitek College
Sacramento, CA10.2019
High School Diploma -
Franklin High School
Stockton, CA05.2014
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Medical Terminology
Vital signs monitoring
Data Entry
Procedure Assistance
Electronic Health Records
Electronic Medical Records
CPR
Immunization Administration
First Aid
Medical supply inventory
Equipment Sterilization
OB/GYN procedures
Medical billing and coding
Payment Collection
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Professional Working
Timeline
Medical Assistant
WellSpace Health
10.2019 - Current
Warehouse Stocker
Amazon
12.2017 - 07.2019
Banquet Server
Masonic Home
04.2015 - 10.2018
Barista
Suju's Coffee
05.2014 - 12.2018
Graduate Certificate - Medical Assistant
Unitek College
High School Diploma -
Franklin High School