Adriana Morales
Milwaukee,WI
Summary
Motivated individual with 7+ years in retail environments seeking opportunity that will utilize strong leadership, communication, and customer service skills. Solid background in food service industry and retail management.
Overview
9
9
years of professional experience
Work History
Department Manager
H&M
Brookfield, WI
09.2016 - Current
- Lead and manage a team of 10 employee while ensuring that all operational tasks are completed efficiently and on time.
- Maintain overview of store payroll and creating weekly schedules.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Responsible for conducting interviews, hiring and orienting new employees, as well as creating training plans for all new hires.
Server
Starbucks Reserve
Chicago, IL
10.2019 - 12.2024
- Prepared specialty coffee drinks while also operating cash registers and counting tills.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Customer Service Representative
Target
Wauwatosa, WI
03.2022 - 11.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts - Interpersonal Communication
University of Wisconsin Milwaukee
MilwaukeeSkills
- Training and Coaching
- Sales Strategy
- Sales Promotions
- Employee Motivation
- Customer service
- Retail management
- Order management
- Strategic planning
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Target
03.2022 - 11.2023
Server
Starbucks Reserve
10.2019 - 12.2024
Department Manager
H&M
09.2016 - Current
Bachelor of Arts - Interpersonal Communication
University of Wisconsin Milwaukee