ADRIANA MORENO
Phoenix,AZ
Summary
Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Az Internal Medicine & Pediatrics
Phoenix, AZ
11.2023 - 11.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
Secure Transportation
Phoenix, AZ
08.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Care Representative
Arizona Department Of Economic Security
Phoenix, AZ
09.2021 - 03.2022
- Finalized decisions that were in the queues and print them out and send them out for mailing
Medical Assistant
Clinica La Familia
Phoenix, AZ
07.2020 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Cashier/Crew Trainer
McDonald's
Phoenix, AZ
07.2016 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Medical Assistant
Banner University Medical Center Phoenix
Phoenix, AZ
10.2018 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Medical Assistant Certification - College
Arizona College
Glendale, AZ12.2018
High School Diploma - undefined
Southwest Leadership Academy
Phoenix, AZ05.2014
Skills
- Scheduling
- Appointment Scheduling
- Customer Service
- Paperwork Processing
- Active Listening
- Bilingual
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Medical Assistant
Az Internal Medicine & Pediatrics
11.2023 - 11.2025
Customer Service Representative
Secure Transportation
08.2022 - 11.2023
Customer Care Representative
Arizona Department Of Economic Security
09.2021 - 03.2022
Medical Assistant
Clinica La Familia
07.2020 - 07.2021
Medical Assistant
Banner University Medical Center Phoenix
10.2018 - 12.2018
Cashier/Crew Trainer
McDonald's
07.2016 - 10.2020
Medical Assistant Certification - College
Arizona College
High School Diploma - undefined
Southwest Leadership Academy