Kianna Atkinson
Brooklyn,NY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Mobile Retail Expert
T-Mobile
Brooklyn , NY
08.2018 - 06.2023
- Assisted customers with selecting the best plans and device options to meet their needs.
- Demonstrated an ability to troubleshoot issues related to device activation, data transfer, and software updates.
- Developed a proficient understanding of the features and functions of all mobile products in the store.
- Processed sales transactions accurately while achieving monthly sales goals.
- Maintained a clean and organized work environment by stocking shelves, cleaning displays, and organizing merchandise.
UPS Delivery
Unites States Postal Service
New York, NY
10.2016 - 07.2018
- Delivered items to customer's homes or businesses in a timely manner.
- Maintained accurate records of each delivery, including any special instructions given by the customer.
- Kept up-to-date knowledge of local roads and areas.
- Maintained contact with dispatch team throughout shift via radio or phone communication.
- Handled merchandise in accordance with product handling standards.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Bartender/Front Desk Receptionist
Drybar
New York, NY
09.2014 - 09.2016
- Greeted customers and provided excellent customer service.
- Provided information regarding services, prices, and appointment scheduling.
- Processed payments for services rendered using cash register system.
- Scheduled appointments using an online booking system.
- Communicated with stylists to confirm availability for walk-in clients.
- Verified payment methods before offering services to customers.
- Input client information into booking system accurately and completely to chart sales metrics.
- Organized online bookings and processed online payments using CRM.
Education
High School Diploma -
Urban Assembly New York Harbor School
New York, NY08-2014
Skills
- Data Entry
- Technical Support
- Administrative Support
- Verbal and written communication
- Customer Service
- Customer Engagement
- Positive Company Representation
- Telephone Etiquette
Timeline
Mobile Retail Expert
T-Mobile
08.2018 - 06.2023
UPS Delivery
Unites States Postal Service
10.2016 - 07.2018
Bartender/Front Desk Receptionist
Drybar
09.2014 - 09.2016
High School Diploma -
Urban Assembly New York Harbor School
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