LaDeja Phillips
Richmond,VA
Summary
Adaptable professional with a proven track record in mobile device management and information security. Recognized for strong problem-solving abilities and commitment to customer satisfaction, ready to leverage expertise to drive operational excellence.
Overview
7
7
years of professional experience
Work History
Mobile Retail Expert
T Mobile
03.2025 - Current
- Delivered exceptional customer service and resolved inquiries to enhance overall satisfaction.
- Educated customers on product features, benefits, and promotional offers to drive sales.
- Assisted in inventory management by tracking stock levels and conducting audits.
- Provided training support to new staff members on sales techniques and customer engagement practices.
- Resolved customer concerns promptly, ensuring a high level of satisfaction with mobile products and services.
- Provided troubleshooting support for customers experiencing technical issues with their mobile devices, resolving problems quickly and professionally.
- Boosted sales revenue by effectively demonstrating product features and benefits to potential customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Retail Associate Manager
Spectrum
04.2023 - 03.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Conducted regular audits of store procedures to ensure compliance with company guidelines and industry regulations.
Customer Account Manager
Aaron's Sales and Lease
10.2022 - 04.2023
- Managed customer accounts, ensuring timely payments and resolving billing inquiries.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Collaborated with sales team to identify opportunities for upselling and cross-selling products.
- Processed account adjustments and maintained accurate records in CRM system.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
- Delivered exceptional service levels by prioritizing prompt response times and problem-solving abilities.
Junior Software Engineer
Lockheed Martin
05.2019 - 05.2022
- Developed software solutions using Java and Python to enhance system functionality.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Implemented automated testing procedures to improve code reliability and performance.
- Reviewed code for quality assurance, ensuring adherence to best practices and standards.
- Developed support patches for existing software.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Assisted in the design and development of cutting-edge software features.
Education
Bachelor of Science - Cyber Security
Virginia Union University
Richmond, VA05-2018
Skills
- Customer relationship building
- Upselling and cross selling
- Mobile device management
- IT infrastructure management
- Security audits
- Patch management
- Information security
- Installation procedures
Timeline
Mobile Retail Expert
T Mobile
03.2025 - Current
Retail Associate Manager
Spectrum
04.2023 - 03.2025
Customer Account Manager
Aaron's Sales and Lease
10.2022 - 04.2023
Junior Software Engineer
Lockheed Martin
05.2019 - 05.2022
Bachelor of Science - Cyber Security
Virginia Union University