Summary
Overview
Work History
Education
Skills
Certification
Awards
Activities
Languages
Timeline
Generic

Alondra Garza

Laredo,Tx

Summary

Mobile Retail Expert with extensive experience at T-Mobile, specializing in customer relationship management and upselling strategies. Proven ability to train new staff and drive revenue growth through effective sales techniques. Recognized for strong communication skills and expertise in mobile technology, enhancing customer satisfaction and loyalty. Skilled in customer engagement, inventory management, and sales forecasting, contributing to team performance and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mobile Retail Expert

T-Mobile
Laredo, TX
05.2018 - Current
  • Provided training sessions for new team members on sales techniques.
  • Maintained up-to-date knowledge of industry developments and trends.
  • Performed troubleshooting for technical issues related to mobile devices.
  • Tracked inventory levels and restocked shelves when necessary.
  • Educated customers about current promotions and discounts on products and services.
  • Analyzed customer needs and preferences to recommend suitable products or services.
  • Developed relationships with key accounts by providing personalized service.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Conducted regular follow-up activities with existing customers to ensure satisfaction.
  • Created marketing materials such as flyers or brochures for upcoming campaigns.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained records related to sales for store management.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Home Theater Sales Specialist

Best Buy
Laredo, Texas
05.2016 - 05.2018
  • Relationship selling product, services, and solution by getting to know customers and helping solve their unique end to end needs.
  • Coach new individuals on selling techniques, store shrink, inventory management and how to use POS system.
  • Leverage online resources, tools, and peer knowledge to self-train.
  • Attend and participate in all required training and meetings.
  • Increase store revenue by upselling and using unique selling skills.

Education

Bachelor of Arts - Spanish Language And Literature

Texas A&M International University
Laredo, TX
05-2026

Associate of Arts - Education

Laredo Community College
Tx
05-2020

High School Diploma -

United High School
Laredo, TX
05-2016

Skills

  • Communication skills
  • Organizational skills
  • Leadership abilities
  • Active listening
  • Time management
  • Microsoft Office proficiency
  • Macintosh OS expertise
  • Windows OS proficiency
  • Customer relationship management
  • Upselling and cross-selling
  • Retail operations
  • Sales strategy execution
  • Cash handling accuracy
  • Mobile technology proficiency
  • Brand representation

Certification

Certified in First Aid, CPR, and AED by American

Awards

  • Scholastic Achievement
  • Achievement Transfer Award
  • H-E-B Food Bank

Activities

Laredo’s Poetry Slam, 03/01/16, Present, Discussing different viewpoint and expressions of others, Help peers expressing emotions through the art of poetry

Languages

Spanish
Professional

Timeline

Mobile Retail Expert

T-Mobile
05.2018 - Current

Home Theater Sales Specialist

Best Buy
05.2016 - 05.2018

Bachelor of Arts - Spanish Language And Literature

Texas A&M International University

Associate of Arts - Education

Laredo Community College

High School Diploma -

United High School

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