ALEXXIS JENKINS
EDMOND,OK
Summary
Customer-oriented sales professional with seven years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Mobile Retail Expert
T-Mobile
Oklahoma City, OK
11.2022 - Current
- Assisted customers with selecting the best plans and device options to meet their needs.
- Demonstrated an ability to troubleshoot issues related to device activation, data transfer, and software updates.
- Conducted daily store operations such as opening and closing procedures, cash handling, and customer service.
- Collaborated with colleagues across departments to ensure successful product launches.
- Provided customers with in-depth product knowledge and technical support for mobile devices.
- Identified opportunities to improve customer experience through enhanced processes or technologies.
- Processed sales transactions accurately while achieving and exceeding monthly sales goals.
- Maintained a clean and organized work environment by stocking shelves, cleaning displays, and organizing merchandise.
- Provided training sessions for new staff members on product features and store operations.
Fine Dining Server
Newport Grill
Wichita, KS
11.2021 - 11.2022
- Fully trained and demonstrated in wine, champagne service along with wine, liquor, and beer pairing in order to provide exceptional, positive experiences to guests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Memorized and explained menu options to guests, offered suggestions, up-sell when appropriate and took orders for food and beverages.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Trained new employees to perform duties.
Server
Longhorn Steakhouse
Wichita, KS
12.2020 - 06.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
Photographer
Lifetouch Portrait Studios
Wichita , KS
02.2020 - 12.2020
- Consult with clients to understand their needs and preferences for a photo shoot.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Directed activities of workers setting up photographic equipment.
- Introduced promotions and upsold products to increasing the studio's profitability.
Fine Dining Hostess
Siena Tuscan Steakhouse
Wichita, KS
02.2019 - 07.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered telephone to provide dining information and take reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Served as point-of-contact for resolving guest complaints or special requests.
Server
Cracker Barrell
Wichita , KS
07.2017 - 03.2018
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Edmond Memorial HIgh School
Edmond, OK05-2018
Some College (No Degree) - Master Esthetician
Francis Tuttle Technology Center - Reno
Oklahoma City, OKSkills
- Sales and Promotions
- POS Software
- Wine & Champagne Service
- Wine, Alcohol, Beer Pairing Trained
- Staff Training and Development
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
References
1. Noah Ranovish / Newport Grill, CEO
Phone number: (316) 636-9555
2. Xak Frazier / Newport Grill, Manager
Phone number: (316) 883-5328
3. Greg Chandler / T-mobile, Manager
Phone number: (405) 999-2969
4. Mrs. Cathy Stevenson / Instructor
Phone number: (405) 717-4357
Timeline
Mobile Retail Expert
T-Mobile
11.2022 - Current
Fine Dining Server
Newport Grill
11.2021 - 11.2022
Server
Longhorn Steakhouse
12.2020 - 06.2021
Photographer
Lifetouch Portrait Studios
02.2020 - 12.2020
Fine Dining Hostess
Siena Tuscan Steakhouse
02.2019 - 07.2019
Server
Cracker Barrell
07.2017 - 03.2018
High School Diploma -
Edmond Memorial HIgh School
Some College (No Degree) - Master Esthetician
Francis Tuttle Technology Center - Reno