Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

LUIS ZERPA

Chatham,VA

Summary

I'm currently a Network Engineer & Cyber Security student at Danville Community College. I expect to earn both of my Advanced Associate’s Degrees by the end of the Fall and Summer semesters in 2024 and 2025, respectively. I'm on track to graduate Magna Cum Laude from Danville Community College, where both degrees are NSA certified. I'm also a proud member of the Danville Community College Cyber Knights club, and I had the opportunity to compete with my teammates at the CTF cyber competition at VMI in February 2024.

Overview

4
4
years of professional experience

Work History

Mobile Retail Expert

T-Mobile
Chatham, VA
06.2024 - Current
  • Provided customers with in-depth product knowledge and technical support for mobile devices.
  • Conducted daily store operations such as opening and closing procedures, cash handling, and customer service.
  • Assisted customers with selecting the best plans and device options to meet their needs.
  • Demonstrated an ability to troubleshoot issues related to device activation, data transfer, and software updates.
  • Developed a proficient understanding of the features and functions of all mobile products in the store.

Sub. Teacher | Coach

Hargrave Military Academy
09.2023 - 08.2024
  • Identified struggling students and implemented strategies to help them catch up
  • Offered guidance and support to students as they worked through coding challenges
  • Taught students about the ethical and legal consideration of programming
  • Designed quizzes, tests, and assignments to assess students' understanding of Python concepts
  • Created a positive and inclusive classroom environment while also maintaining a respectful atmosphere

Bartender

Ballad Brewery
08.2023 - 10.2023
  • Greeting customers with a welcoming attitude and providing excellent customer service throughout their visit
  • Assisting customers in selecting beers based on their preferences and offering recommendations
  • Demonstrating a strong understanding of the brewery's beer offerings, including ingredients, flavors, and brewing process
  • Creating a comfortable and inviting atmosphere by managing lighting, music, and overall bar aesthetics
  • Handling multiple tasks simultaneously, such as taking orders, serving customers, and managing cash transactions
  • Adapting to fast-paced and busy periods while maintaining a positive attitude and delivering efficient service
  • Following health and safety protocols, including responsible alcohol service practices

Teacher | Coach

Hargrave Military Academy
06.2023 - 07.2023
  • Designed and developed a comprehensive curriculum for teaching Python to students of various skill levels
  • Created an engaging and well-structured lesson plan that covered the fundamental concepts of Python
  • Organized coding labs and exercises that provided students with hands-on experience in writing and debugging Python code

Food Prep/Busboy/Waiter

El Cazador
08.2020 - 11.2022
  • Used manual or electric appliances to clean, peel, slice, and trim foods
  • Followed food safety practices and sanitation guidelines
  • Supported the kitchen team by being responsive and pitching in to complete tasks
  • Washed, peeled, and cut various foods such as fruits and vegetables to prepare for cooking or serving
  • Maintained high personal grooming standards and uniform presentation
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time
  • Maintained composure and work quality while under stress
  • Guaranteed customer satisfaction by quickly delivering orders

Education

COMPUTER SCIENCE - Network Engineering & Cyber Security

DANVILLE COMMUNITY COLLEGE
05.2025

QUINEBAUG VALLEY COMMUNITY COLLEGE
05.2015

UNIVERSITY OF NEW HAVEN
05.2012

CHESHIRE ACADEMY
06.2011

Skills

  • Network Engineering
  • Active Directory
  • Palo Alto Firewall
  • Digital forensics
  • Computer hardware troubleshooting
  • Python Programming Language
  • Cisco routers
  • Cisco Networking
  • Cisco VoIP
  • VLAN configuration
  • Windows Server 2019 Training (Two Semesters of Experience)
  • VMware Training

References

  • Ella Rios, mila@themonogramshop.net, (910)200-6427, Owner of The Monogram Shop
  • Jeremiah Bunker, teambattleground@gmail.com, (434)607-1738, Head of IT Hargrave Military Academy
  • Shelvia Forrest, sforrest@mooreselectric.com, (434) 841-7449, Continuous Improvement Coordinator

Languages

Spanish
Native/ Bilingual

Timeline

Mobile Retail Expert

T-Mobile
06.2024 - Current

Sub. Teacher | Coach

Hargrave Military Academy
09.2023 - 08.2024

Bartender

Ballad Brewery
08.2023 - 10.2023

Teacher | Coach

Hargrave Military Academy
06.2023 - 07.2023

Food Prep/Busboy/Waiter

El Cazador
08.2020 - 11.2022

COMPUTER SCIENCE - Network Engineering & Cyber Security

DANVILLE COMMUNITY COLLEGE

QUINEBAUG VALLEY COMMUNITY COLLEGE

UNIVERSITY OF NEW HAVEN

CHESHIRE ACADEMY

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