Nathan Hawthorne
Lansing,IL
Summary
Retail sales professional offering 12 years of expertise in fast-paced retail environments. Reliable and hardworking associate successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, driving sales, and exceeding company goals.
Overview
17
17
years of professional experience
Work History
Mobile Retail Expert
T-Mobile
01.2015 - 09.2023
- Explore individual needs and provide hands-on demonstrations of the latest and greatest technology
- Possess a competitive spirit and desire to meet and exceed assigned sales goals
- Build customer loyalty and retention by delivering excellent shopping experiences
- Open, shelve, and merchandise new products in visually appealing means and organize displays for optimal sales promotions
Retail Sales Consultant
AT&T
04.2013 - 12.2014
- Develop strong rapport with customers and create positive impression of business
- Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Approach service and sales needs with patience, honesty, and empathy
- Maintain sound knowledge of wireless products and services in order to deliver personalized client satisfaction
Assistant Manager
Bally's Total Fitness
10.2006 - 12.2012
- Supervise day-to-day operations to meet performance, quality, and service expectations
- Establish performance goals for employees and provide feedback on methods for reaching those milestones
- Strengthen marketing and promotional strategies to drive customer engagement and boost sales
- Use industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
Education
General Studies
Olive-Harvey College
Chicago, ILSkills
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Exceed Customer Expectations
Timeline
Mobile Retail Expert
T-Mobile
01.2015 - 09.2023
Retail Sales Consultant
AT&T
04.2013 - 12.2014
Assistant Manager
Bally's Total Fitness
10.2006 - 12.2012
General Studies
Olive-Harvey College
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