Adriana Percoco
North Jersey
Summary
Personable and highly motivated with strong communication skills and positive, upbeat attitude. Possesses solid foundation in customer service principles and demonstrates exceptional problem-solving abilities. Dedicated to providing outstanding support to clients and driving caller satisfaction.
Overview
4
4
years of professional experience
Work History
Answering Service Operator
BIG Messages
West Caldwell, NJ
05.2021 - Current
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Relayed and transcribed written and verbal messages to personnel.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
- Maintained strict confidentiality of client information in compliance with privacy regulations and company guidelines.
Education
Associate of Applied Science - General Studies
City Colleges of Chicago
Chicago, ILSkills
- Data entry proficiency
- Switchboard operation
- Effective communication
- Customer service
Timeline
Answering Service Operator
BIG Messages
05.2021 - Current
Associate of Applied Science - General Studies
City Colleges of Chicago
Similar Profiles
Melissa Moreno-AtencioMelissa Moreno-Atencio
Supervisor at Big MessagesSupervisor at Big Messages
Carlene CooganCarlene Coogan
Part time Call Center Operator at Big Messages LLCPart time Call Center Operator at Big Messages LLC
LUZ RIVERALUZ RIVERA
Answering Service Operator at BIG Messages LLCAnswering Service Operator at BIG Messages LLC