Adriana perez
Kyle,TX
Summary
Great listener great customer service
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Owner
Gimbels Crafts
01.2016 - Current
- Create custom shirts and tumbler designs
- Manage social media platforms to showcase a wide variety of custom designs
- Payment processing and order fulfillment
- Operate and maintain workstations containing heat presses, computers, and digital die-cutting machines
OPCSR Front Desk
University Health Systems
San Antonio, Texas
08.2014 - 04.2016
- Greeted patients and provided them with information about the clinic
- Updated and verified patient demographics
- Verified patient insurance before and during appointment.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled appointments
- Tended to patient needs and questions to ensure customer satisfaction
- Took messages from patients and promptly relayed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
OPCSR Call Center
University Health System
San Antonio, TX
08.2013 - 08.2014
- Answered 50+ calls daily
- Assessed patients issues and connected them with the appropriate department
- Rescheduled and scheduled appointments
- Requested medication refills to clinic
- Updated patients demographics
- Met or exceeded call speed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Biology/Pre-professional -
Palo Alto Community College
02.2025
High School -
McCollum High School
01.2012
Skills
- Computer savvy
- Microsoft Word/Excel
- Dedication
- Reliable
- Self-driven
- Active listening
- Customer service
- Great at communicating
Timeline
Owner
Gimbels Crafts
01.2016 - Current
OPCSR Front Desk
University Health Systems
08.2014 - 04.2016
OPCSR Call Center
University Health System
08.2013 - 08.2014
Biology/Pre-professional -
Palo Alto Community College
High School -
McCollum High School