Adriana Prida
Miami
Summary
Experienced customer service representative fluent in English and Spanish . Dedicated to providing excellent service to customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Server
Moxies
12.2023 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Emergency Veterinary Technician
Kendall Pointe Animal Hospital
02.2022 - 12.2023
- Increased client satisfaction by addressing concerns and answering questions regarding their pets'' health and treatment options.
- Provided compassionate care to patients, ensuring they were comfortable during treatments and procedures.
- Enhanced clinic efficiency with thorough documentation of patient histories, treatments, and progress.
- Assisted veterinarians in performing diagnostic tests for accurate diagnoses and treatment plans.
- Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
Veterinary Assistant
Westchester Animal Hospital
10.2020 - 02.2022
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
Education
Associate of Science - Biology
Miami Dade College
Miami, FL06-2026
High School Diploma -
International Studies Charter High School
Miami, FL06-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
Timeline
Server
Moxies
12.2023 - Current
Emergency Veterinary Technician
Kendall Pointe Animal Hospital
02.2022 - 12.2023
Veterinary Assistant
Westchester Animal Hospital
10.2020 - 02.2022
Associate of Science - Biology
Miami Dade College
High School Diploma -
International Studies Charter High School
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