Sylvia Leet
Muncie,IN
Summary
Dependable server and successful in providing fast, high-quality customer service to guests. Reliable independent worker with team collaboration skills and resolving issues with customers and coworkers. Currently learning and broadening skill sets at Ivy Tech Community College trying to develop a future as a dental hygienist.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
Daycare Worker
Muncie MOPS
01.2022 - 08.2023
- Encouraged good behaviors using positive reinforcement methods
- Responsibly monitored children and maintained safety throughout my watch
- Enforced rules and managed behavior through developmentally appropriate discipline
- Developed age-appropriate activities and crafts to engage children
Server, Host, and Busser
The Grill
03.2020 - 08.2023
- Used friendly and positive customer service while meeting all of a customer's needs
- Memorized the menu and making sure to ask all the right questions while taking an order to guarantee satisfaction
- Made connections and warm relationships with regular customers
- Took to-go orders and other phone calls, while also greeting and sitting customers
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
Education
Associate of Science - Dental Hygiene
Ivy Tech Community College of Indiana
Muncie, IN06-2027
Associate of Science - Hospitality
Ball State University
Muncie, IN08-2025
Highschool Diploma -
Lawernce North Highschool
06.2021
Skills
- Friendly Customer Service
- Time Management
- Adaptable
- Sales
- Leadership
- Relationship Building
- Stress Tolerance
- Cash Handing
- Reliability
- Conflict Resolution
- Product Knowledge
- Friendly, positive attitude
- Teamwork and collaboration
Certification
Liquor License and ATC
Timeline
Server
Texas Roadhouse
08.2023 - Current
Daycare Worker
Muncie MOPS
01.2022 - 08.2023
Server, Host, and Busser
The Grill
03.2020 - 08.2023
Associate of Science - Dental Hygiene
Ivy Tech Community College of Indiana
Associate of Science - Hospitality
Ball State University
Highschool Diploma -
Lawernce North Highschool
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