Adriana Ramirez
Joplin,MO
Summary
Motivated customer service worker with exceptional social skills, communication abilities and customer service background. Strong track record of reliability, accuracy, and efficiency on all tasks. Quick learner that strives to constantly improve. Comfortable outside and on golf courses. Dedicated to following health and safety guidelines and handling food and beverage items properly.
Overview
9
9
years of professional experience
Work History
Barista
7Brew Coffee
03.2021 - Current
- Happily fulfilled customer orders including hot, iced, and blended drinks along with seasonal offerings
- Provided friendly and helpful customer service all while remaining calm during periods of high volume.
- Memorized 50+ recipes and created custom drinks for 80-250 customers per shift.
- Maintained and operated espresso machines, blenders, and other equipment.
- Cleaned counters, machines, and utensils daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Traveled across states to provide quality training to new baristas.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Served consistent portions following recipes and control standards.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Restaurant Hostess
Guadalajara Mexican Grill
09.2015 - 08.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Joplin High School
Joplin, MO05.2020
Skills
- Engaging personality
- Fast learner
- Long time periods
- Highly reliable
- Opening and closing duties
- Order Taking
- Physically fit
- Beverage Preparation
- Menu Memorization
- Drink customization
- New Hire Training
- Quality Control
Timeline
Barista
7Brew Coffee
03.2021 - Current
Restaurant Hostess
Guadalajara Mexican Grill
09.2015 - 08.2019
High School Diploma -
Joplin High School