Adriana Rentas
Kissimmee,FL
Summary
Bilingual (English/Spanish) customer service and leasing professional with experience in sales, hospitality, and high-volume environments. Skilled in reviewing applications, explaining leasing terms, and guiding customers through decisions while maintaining a positive experience. Proven ability to handle fast-paced situations, resolve issues efficiently, and build strong relationships with clients. Known for being dependable, organized, and able to stay composed under pressure
Overview
4
4
years of professional experience
Work History
Lifeguard
Hard Rock Hotel At Universal
Orlando, FL
09.2025 - Current
- Monitor pool areas to ensure guest safety while enforcing resort policies and procedures
- Provide attentive, guest-focused service by answering questions and assisting with needs in a high-traffic environment
- Respond quickly and effectively to emergencies and high-pressure situations, maintaining composure and professionalism
- Communicate clearly with guests and team members to maintain a safe and enjoyable environment
- Support overall resort operations by maintaining cleanliness, organization, and readiness of pool areas
Assistant Manager
Acima Leasing
Orlando, FL
01.2024 - 11.2025
- Reviewed lease applications and helped customers understand their approval options
- Walked customers through leasing terms and payment plans in a clear, simple way
- Helped increase approvals by promoting leasing benefits and answering objections
- Handled customer issues and found solutions that kept them satisfied
- Managed transactions and kept customer records accurate and organized
Front Desk Agent
Rosen Hotels & Resorts
Orlando, FL
05.2022 - 01.2024
- Assisted guests with check-ins, reservations, and payments in a high-volume environment
- Answered questions and resolved issues to make sure guests had a smooth stay
- Stayed organized with paperwork, forms, and daily front desk responsibilities
- Built positive guest relationships through consistent, friendly service
Education
High School Diploma -
Cypress Creek High School
Orlando, FLSkills
- Leasing & Sales
- Customer Service Skills
- Application Processing
- Bilingual Communication
- Problem Solving
- Organization
- Time Management
- Teamwork
- Customer Engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lifeguard
Hard Rock Hotel At Universal
09.2025 - Current
Assistant Manager
Acima Leasing
01.2024 - 11.2025
Front Desk Agent
Rosen Hotels & Resorts
05.2022 - 01.2024
High School Diploma -
Cypress Creek High School