Work Type
Full TimeLocation Preference
HybridLocation: New York, NY
Open to relocation: Yes
Verified
This profile is verified using an email address.
ADRIANA RESTREPO
New York,NY
Work Preference
Summary
Detail-oriented operations professional with expertise in managing high-volume requests and complex scheduling. Proven ability to track multiple priorities, resolve time-sensitive issues, and enhance workflows in fast-paced environments. Strong communicator committed to effective collaboration across teams and organizations.
Overview
22
22
years of professional experience
Work History
Revenue Cycle Specialist
EAST RIVER MEDICAL IMAGING
New York, NY
06.2017 - Current
- Coordinated time-sensitive account and workflow issues with front-desk, scheduling, management, IT, physicians, and external organizations to streamline processes.
- Manage high-volume operational worklists, prioritize urgent requests, and track multiple outstanding matters simultaneously through resolution.
- Maintain accurate records of requests, research, communications, actions taken, outstanding items, and final resolutions across multiple systems.
- Responded promptly to inquiries, communicated clear updates and next steps, and ensured critical details were addressed effectively.
- Serve as an experienced point of contact for front-desk and scheduling teams, helping colleagues navigate complicated issues and established procedures.
- Reprioritize work as urgent matters arise while remaining organized, responsive, and attentive to detail.
- Use Microsoft Excel, Outlook, Teams, and specialized systems to organize worklists, communicate with stakeholders, monitor activity, and support timely follow-up.
- Identified recurring workflow problems and bottlenecks, shared findings with relevant teams, and recommended practical improvements to enhance accuracy and efficiency.
Senior Front Desk Receptionist
EAST RIVER MEDICAL IMAGING
New York, NY
12.2004 - 06.2017
- Coordinated appointment scheduling and rescheduling for high patient volume, ensuring seamless communication with patients, physicians, and internal teams to maintain organized daily operations.
- Managed time-sensitive scheduling, service, documentation, and account issues amid changing priorities, ensuring accurate records and maintaining professional communication.
- Guided colleagues through established procedures and operational challenges, leading to promotion to Revenue Cycle Specialist.
Education
High School Diploma -
Hillcrest High School
Jamaica, NYSkills
- Claims management
- Data accuracy
- High-volume operations
- Workflow optimization
- Urgent issue resolution
- Workflow management
- Microsoft Office applications
- Cross-functional collaboration
- Stakeholder communication
- Calendar scheduling
- Priority setting
- Confidential data handling
Personal Information
Title: Revenue Cycle Specialist
Languages
Spanish, Native
Timeline
Revenue Cycle Specialist
EAST RIVER MEDICAL IMAGING
06.2017 - Current
Senior Front Desk Receptionist
EAST RIVER MEDICAL IMAGING
12.2004 - 06.2017
High School Diploma -
Hillcrest High School