Adriana Reynolds
Lansing
Summary
Dynamic Medical Receptionist with proven expertise at A Caring Hand Home Health Care, exceling in front desk operations and appointment scheduling. Adept at maintaining patient confidentiality and utilizing medical terminology, I effectively coordinate patient interactions, enhancing overall office efficiency and patient satisfaction. Strong telephone etiquette complements my commitment to exceptional service.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
a Caring Hand in Home Private Care
01.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Waitress
Cracker Barrel Old Country Store
01.2019 - 02.2023
- Providing excellent wait service to ensure satisfaction, taking organized orders to deliver food and beverages correctly, knowing the menu to make recommendations and for additional information.
Education
Bachelor of Science - Integrated Health Care
American College of Healthcare Sciences
Portland, OR06.2027
General Studies in Arts - undefined
Lansing Community College
Lansing, MI12.2022
Diploma - undefined
Grand Ledge High School
Grand Ledge, MI05.2019
Skills
- Microsoft Word, Excel, & Microsoft office
- Insurance verification
- Microsoft office
- Front desk operations
- Patient scheduling
- EMR / EHR
Timeline
Medical Receptionist
a Caring Hand in Home Private Care
01.2020 - Current
Waitress
Cracker Barrel Old Country Store
01.2019 - 02.2023
General Studies in Arts - undefined
Lansing Community College
Diploma - undefined
Grand Ledge High School
Bachelor of Science - Integrated Health Care
American College of Healthcare Sciences
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