Melissa Marrero
Glen Burnie,MD
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, billing and coding with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Rehabilitation Services
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Implemented electronic health record systems for streamlined patient data management.
- Coordinated communication between patients and healthcare providers to enhance service quality.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained Communication with patients from evaluation to scheduling appointments due to the therapist recommendation.
- Conducted patient intake interviews, recording and documenting relevant information.
Office Coordinator
Englewood Health
02.2023 - 08.2025
- Obtain prior authorizations for procedures and medications
- Manage bank deposits
- Assist patients with scheduling, billing and office questions and needs
- Coordinated daily office operations to ensure workflow efficiency and effectiveness.
- Streamlined communication between departments, enhancing collaboration and information sharing.
- Managed scheduling for meetings and appointments, optimizing time management for staff.
- Oversaw inventory management, ensuring adequate supplies for operational needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Surgical Scheduling Coordinator
Allied Digestive Health
11.2020 - 01.2023
- Schedule Endoscopy and Colonoscopy
- Verified Insurance
- Explain procedures and instructions to patients
- Assist physician with bilingual patients
- Update patients demographics
- Assist as a medical assistant when needed
- Obtain vital signs
- Obtain pre certification for medications
- Confirm Appointments
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Worked with multiple departments to check proper billing information.
- Coordinated communication between healthcare providers and insurance companies to expedite approvals.
- Processed and verified patient billing information for accuracy and compliance with regulations.
Authorization Coordinator
Jersey Rehab PA
11.2018 - 11.2020
- Obtain authorization for medications
- Obtain authorization for knee injections
- Obtain Insurance Verification
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Coordinated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
- Analyzed patient records to ensure accurate coding and billing processes.
- Collaborated with healthcare providers to resolve discrepancies in medical documentation.
- Analyzed and coded medical records for accuracy and compliance with billing standards.
- Collaborated with healthcare providers to resolve coding discrepancies and enhance revenue cycle efficiency.
- Upheld strict confidentiality standards by consistently adhering to HIPAA regulations and safeguarding sensitive patient information.
- Facilitated smooth billing operations through effective coordination with insurance companies, addressing inquiries and resolving issues as needed.
Medical Assistant/Medical Scheduler
The Gastroenterology Group of Northern NJ
04.2015 - 11.2018
- Obtain vital signs, draw blood, administer injections, schedule colonoscopy and endoscopy, explain procedures to patients, assist doctor with bi-lingual patients, answer phone, schedule appointments, Perform ekg, precertification, enter patients information into emr system
Medical Assistant
Hilal Medical Center
03.2008 - 03.2015
- Provide assistance to physician by preparing patients for treatment, Checking Blood Pressure, Blood Sugar, Urinalysis, Nebulizer Treatment, ABI, Lipid Panels, Ear Wash, Holters, and Vital Signs.
- Also provided assistance to the billing company, verify patient insurance, scheduled and logged appointments. Add, delete, and updated demographic information and treatments received into EMR program. Received and documented monies received, Assembly of patients records, maintenance of incomplete charts, answer phones, and deliver great customer service. Managed Authorizations for insurances for MRI, Cat Scans, Echo, and medications.
Medical Assistant
Dr Jain/Dr. Davilla/Dr. Parkash
04.2007 - 01.2008
- Provided assistance to physician by preparing patients for treatment, checking patient's blood pressure, Vital Signs, and obtain medical history. Verified patient insurance, scheduled and logged appointments, Add and delete and update demographic information and treatments received into the computer system, Received and documented monies received, Assembly of patients records Maintenance of incomplete charts, Answered phones/ Customer Service. Assisted physician with bilingual patients.
Education
Medical Assistant - Certificate
Lincoln Institute
Edison, NJ04.2007
Business - Diploma
Essex County Vocational High School
Newark, NJ06.2006
Skills
- Nursing
- Billing and Coding
- Insurance Verification
- Guest relations
- Phone answering
- Data entry
- Teamwork
- Word processing
- Outpatient
- Vital Signs
- Health insurance knowledge
- Medical Scheduling
- Practice management software
- Attention to detail
- Patient monitoring
- HIPAA
- Interpersonal skills
- Record keeping
- Ob/Gyn
- OSHA Regulations
- Management
- ICD-10
- Health insurance (10 years)
- Medical terminology
- Medical collection
- Filing
- Anatomy Knowledge
- Gastroenterology
- Patient Care
- EMR systems
- Phlebotomy
- Medical office management (2 years)
- Experience Administering Injections
- Patient interaction
- Computer Skills
- Athena Health
- Microsoft Office
- Microsoft Excel
- Windows
- Patient flow optimization
- Medicare
- Microsoft Outlook
- Computer literacy (10 years)
- Microsoft PowerPoint
- Microsoft Word
- Adobe Acrobat
- Electronic health records (EHR) management
- Epic
- Patient registration
- Endoscopy
- Venipuncture
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Rehabilitation Services
09.2025 - Current
Office Coordinator
Englewood Health
02.2023 - 08.2025
Surgical Scheduling Coordinator
Allied Digestive Health
11.2020 - 01.2023
Authorization Coordinator
Jersey Rehab PA
11.2018 - 11.2020
Medical Assistant/Medical Scheduler
The Gastroenterology Group of Northern NJ
04.2015 - 11.2018
Medical Assistant
Hilal Medical Center
03.2008 - 03.2015
Medical Assistant
Dr Jain/Dr. Davilla/Dr. Parkash
04.2007 - 01.2008
Medical Assistant - Certificate
Lincoln Institute
Business - Diploma
Essex County Vocational High School