Haley Norris
Lubbock,TX
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
UMC Physicians
12.2021 - 01.2024
- Greet and attend to patients in person and over the phone
- Professionally assist doctors, staff, visitors, and patients
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs
- Answer all phone calls in a professional and courteous manner
- Schedule patient appointments according to Doctor availability
- Check patients in and out
- Collect payments
- Verify insurance
CNA - Certified Nursing Assistant
UMC Physicians
12.2021 - 01.2024
- Take medical histories
- Explain treatment procedures to patients and prepare patients for exams
- Collect specimens for laboratory tests
- Assist the physician during exams and medical procedures
- Teach patients about medications, special diets, exercise plans and other medical lifestyle changes
- Give vaccinations and draw blood
- Occasionally perform other medical duties under the supervision of the doctor
- Prepare medications and prescription refills under the supervision of a physician
- Clean wounds and change bandages
- Calm nervous patients
- Ensure safety procedures are followed and medical records are kept secure and confidential
- Answer telephones and help schedule patient appointments as needed
- Greet patients as they enter the clinic and escort them to the exam rooms
- Keep patient records current
- Schedule appointments
- Assist with billing and insurance as needed
- Enter patient medical information into computer programs
CNA - Certified Nursing Assistant
Covenant Health
06.2018 - 10.2018
- Taking care of patients, (feeding, bathing, vital signs, informing nurse, etc)
Cashier
Firehouse Subs
02.2014 - 09.2014
- Greeting customers, answering phone calls and taking orders
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX12-2024
Bachelor of Science - Psychology
West Texas A & M University
Canyon, TX05.2022
Associate of Science - Nursing
South Plains College
Levelland, TX05.2020
High School Diploma -
Coronado High School
Lubbock, TX05.2018
Skills
- Experience Administering Injections
- Nursing
- Patient Care
- Customer service
- Medical Office Experience
- Medical Receptionist
- Phone Etiquette
- Typing
- Computer skills
- Hospital Experience
- Medical terminology
- Front desk
- Microsoft Office
- EMR Systems
- Phlebotomy
- Medical Records
- Medical Scheduling
- Venipuncture
- Data collection
- Google Docs
- Leadership
- Teaching
- Vital signs monitoring
- Compassionate communication
- Maintaining confidentiality
- Reliable team player
- Adaptable
- Problem-solving abilities
- Multitasking Abilities
- CPR Certified
- Clinical judgment
- Patient education and counseling
- Medication and IV administration
- Physical assessments
Certification
- CPR Certification
- Medical Terminology Certificate – Various accredited organizations or educational institutions.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA)
Assessments
Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues.
Groups
- National Honor Society, 08/01/16, 05/01/18, A nationwide organization for high school students in the United States.
- SPC Cheerleading, 08/01/18, 05/01/20
- Coronado High School Cheerleading, 08/01/14, 05/01/18
Awards
- Portrait of a Scholar (LISD), 05/01/17, In high school, scholars have exhibited exceptional academic achievement.
- SPC Deans list (AB Honor Roll), 05/01/19
- SPC Deans list (AB Honor Roll), 05/01/20
Accomplishments
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
Timeline
Medical Receptionist
UMC Physicians
12.2021 - 01.2024
CNA - Certified Nursing Assistant
UMC Physicians
12.2021 - 01.2024
CNA - Certified Nursing Assistant
Covenant Health
06.2018 - 10.2018
Cashier
Firehouse Subs
02.2014 - 09.2014
- CNA, 04/01/18 to 12/01/24, Taking vital measures, such as blood pressure and pulse rate, as directed by the staff.
- CPR Certification
- BLS Certification
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Bachelor of Science - Psychology
West Texas A & M University
Associate of Science - Nursing
South Plains College
High School Diploma -
Coronado High School
Similar Profiles
Caleb DornCaleb Dorn
CSA at UMC PhysiciansCSA at UMC Physicians
Brittany BentleyBrittany Bentley
Clinic Registered Nurse at UMC PhysiciansClinic Registered Nurse at UMC Physicians
Elizabeth FloresElizabeth Flores
Scribe at UMC PhysiciansScribe at UMC Physicians