Adriana Rivas
Orlando,FL
Summary
Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns. Knowledgeable customer service representative with many years of experience providing valued customer service to the company's most demanding clients and customers.
Experienced with content creation, community management, and audience engagement. Utilizes creative strategies to generate engaging and relevant content. Track record of leveraging analytics to optimize social media performance and drive brand growth.
Overview
8
8
years of professional experience
Work History
Social Media Content Creator
Ocean Prime
12.2024 - Current
- Developed engaging social media content tailored to target audience interests and trends.
- Coordinated with cross-functional teams to align messaging across platforms and campaigns.
- Analyzed performance metrics to refine content strategies and enhance user engagement.
- Managed social media calendars, ensuring timely posting and consistent brand voice.
- Conducted market research to identify emerging trends and inform content creation strategies.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
Server Assistant/Food Runner
Ocean Prime
02.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted with bussing tables and cleaning up spills.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
Server
Hot N Juicy Crawfish
11.2022 - 01.2023
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed table assignments and coordinated with kitchen staff to streamline service flow.
- Trained new servers on menu offerings and standard operating procedures to enhance team performance.
- Implemented upselling techniques, increasing overall sales and enhancing guest satisfaction.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and promoting repeat business.
- Served food and beverages promptly with focused attention to customer needs.
Kitchen Team Leader
SO FRESH
05.2022 - 10.2022
- Observed safe temperature storage of all food products to prevent spoilage.
- Trained new staff in kitchen operations, procedures and food prep standards.
- Communicated with cooks to achieve timely and accurate food orders.
- Responded promptly to issues with customers and food preparation.
- Verified daily prep lists to confirm correct amount of prepared products.
- Followed sanitation and food safety standards to prevent illnesses.
- Weighed or measured ingredients.
- Cut various foods, such as fruits and vegetables, to prepare for cooking and serving.
- Assisted cooks and kitchen staff with various tasks as needed and provided cooks with needed items.
- Packaged take-out foods and served food to customers.
- Prepared variety of foods, such as meats, vegetables and desserts according to customers' orders, supervisors' instructions and approved procedures.
- Used manual and electric appliances to clean, peel, slice and trim foods.
- Stored food in designated containers and storage areas to prevent spoilage.
- Sliced, cut or ground meat, poultry and seafood to prepare for cooking.
Cashier/Customer Service
MIFEX BANK
08.2018 - 01.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or changes due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Request information or assistance using paging systems.
- Supervise others and provide on-the-job training.
- Sort, count, and wrap currency and coins.
- Compute and record totals of transactions.
Sales Assistant Internship
SIATIGROUP
02.2017 - 04.2017
- Coordinate and manage all aspects of export logistics, including scheduling, documentation, and customs compliance.
- Prepare shipping documents, such as commercial invoices, packing lists, and bills of lading, ensuring accuracy and compliance with international trade regulations.
- Collaborate with internal departments to ensure timely and accurate preparation of export orders, including picking, packing, and labeling goods.
- Coordinate with freight forwarders to arrange transportation of goods, negotiate rates, and ensure on-time delivery.
- Monitor and track shipments, providing regular updates to internal stakeholders and customers, ensuring timely and accurate delivery.
Education
AA Degree - Business Management
Valencia College
Orlando, FL12.2023
Bachelor of Science - Business Management
Valencia College
Orlando, FL12-2025
Skills
- Customer service
- Food service
- Communication skills
- Restaurant experience
- Time management
- English
- Bilingual
- Guest services
- Leadership
- Microsoft word
- Microsoft excel
- Documentation review
- Sales
- Microsoft powerpoint
- Microsoft office
- Negotiation
- Computer skills
- Social media posting
- Social media strategy
- Mobile editing
Languages
English
Spanish
Timeline
Social Media Content Creator
Ocean Prime
12.2024 - Current
Server Assistant/Food Runner
Ocean Prime
02.2023 - Current
Server
Hot N Juicy Crawfish
11.2022 - 01.2023
Kitchen Team Leader
SO FRESH
05.2022 - 10.2022
Cashier/Customer Service
MIFEX BANK
08.2018 - 01.2019
Sales Assistant Internship
SIATIGROUP
02.2017 - 04.2017
AA Degree - Business Management
Valencia College
Bachelor of Science - Business Management
Valencia College
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