Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

Lea Butler-David

Denver,CO

Summary

Energetic, personable, and aspiring to be the third generation of my family employed by UNITED AIRLINES. A Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

4
4
years of professional experience

Work History

Server

Ocean Prime
Denver, CO
08.2021 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

PF Changs Restaurant
Lakewood, CO
03.2021 - 08.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Shift Manager

Jamba Juice
Highlands Ranch, CO
02.2018 - 09.2020
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

High School Diploma -

Eagle Academy High School
Lone Tree, CO
01.2020

Skills

  • Guest Satisfaction
  • Federal and Company Guidelines
  • Time Management
  • Attentive Service

Accomplishments

  • Collaborated with team of 10+ in the development of a banquet setting.
  • Achieved a 99% return rate with guests.
  • Upsold food and spirits to travelers and those based in Denver, which boosted revenue by 8% on a monthly basis.
  • Documented and resolved unsatisfactory experiences which led to a higher return rate.
  • Recognized as Employee of the Month for handling intense situations with poise and compassion.

Timeline

Server

Ocean Prime
08.2021 - Current

Server

PF Changs Restaurant
03.2021 - 08.2021

Shift Manager

Jamba Juice
02.2018 - 09.2020

High School Diploma -

Eagle Academy High School

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Lea Butler-David