Adriana Rivera
Hammond,USA
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Overview
10
10
years of professional experience
Work History
General Manager
2nd and Charles
Highland, IN
08.2022 - Current
- Ensure store achieved sales plan and comp sales goals through strategic initiatives.
- Lead an operationally sound business; execute the right balance of organizational structure, delegation & autonomy, and customer first selling practices.
- Analyzed sales reports and utilized data to inform strategies for meeting sales targets.
- Collaborated with retail leadership and HQ partners to analyze trends and incorporate customer feedback into operations.
- Recruit, develop and retain a super collaborative, passionate team to run store.
- Provide a shopping experience that will encourage customers to return.
- Merchandise the store in a compelling way, teaching the team to buy back the most in-demand items and develop a store to be truly a part of the community.
Store Manager
Edible Arrangements
Schererville, US
01.2021 - 08.2022
- Coordinated staff scheduling to ensure adequate store coverage.
- Solved problems to consistently meet weekly goals.
- Monitored product usage and identified budget-friendly alternatives.
- Promoting Edible Arrangements and our services through the area and all customers.
- Performed daily maintenance on cash registers to ensure functionality.
Assistant Department Manager
Menards
Hammond, US
07.2021 - 12.2021
- Monitored inventory levels and coordinated product shipments to maintain stock availability.
- Assisted with daily operations in the department.
- Collaborated with a team of at least two employees each shift to provide customer assistance and support.
- Handled incoming emails and phone calls efficiently.
Assistant Store Manager
AutoZone
11.2019 - 05.2021
- Managed inventory and coordinated with store manager on daily procedures, delegating tasks to team.
- Executed opening and closing procedures to ensure smooth store operations.
- Operated cash register and handled cash transactions while collaborating with team to enhance store productivity and sales.
Sales Representative
Bluegreen Vacations
08.2019 - 10.2019
- Engaged customers by clarifying vacation package details to enhance understanding and satisfaction.
- Described vacation locations and gifting options while guiding customers through the purchasing process to facilitate informed decisions.
- Engaged customers to promote vacation packages and increase sales.
- Developed strong relationships with clients to enhance customer satisfaction.
- Conducted presentations to showcase vacation options and amenities available.
Table Games Dealer
Ameristar Casino
01.2017 - 08.2019
- Exchanged current for casino chips, paid and collected both winning and losing bets, performed at games for groups of 6 or more, and followed all rules and regulations of the casino and Indiana's gaming commission.
- Dealt various table games, ensuring adherence to rules and regulations.
- Monitored player behavior to maintain a safe gaming environment.
- Provided exceptional customer service, addressing player questions and concerns.
Shift Manager
Speedway
01.2016 - 01.2017
- Trained and led new and existing employees to enhance team effectiveness and service quality.
- Conducted banking duties, performed area pricing surveys, ordered products, verified deliveries, audited inventory, and posted invoices to ensure operational accuracy.
- Cleaned store regularly to create a welcoming environment for customers.
Education
Bachelors of Science - Business Management, Communication
University of Phoenix
Phoenix, AZ02.2026
High School -
Morton High School
Hammond, INSkills
- Retail Management
- Profit & Loss
- Cost analysis
- Pricing
- Inventory Control
- Auditing
- Microsoft Office
- Team Leadership
Leadership Experience
School and work both have been a huge part
Personal Information
Authorized To Work: US
Timeline
General Manager
2nd and Charles
08.2022 - Current
Assistant Department Manager
Menards
07.2021 - 12.2021
Store Manager
Edible Arrangements
01.2021 - 08.2022
Assistant Store Manager
AutoZone
11.2019 - 05.2021
Sales Representative
Bluegreen Vacations
08.2019 - 10.2019
Table Games Dealer
Ameristar Casino
01.2017 - 08.2019
Shift Manager
Speedway
01.2016 - 01.2017
Bachelors of Science - Business Management, Communication
University of Phoenix
High School -
Morton High School