Adriana Romero
San Jacinto,CA
Summary
Reliable Shift Leader with 4 years in the cannabis industry. Total of 8 years in sales. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
Work History
Shift Lead
Firehouse64
10.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Manager
Dream Box
04.2019 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Top Seller
Bath & Body Works
11.2016 - 05.2019
- Responded to customers' complaints regarding service and product quality to solve issues.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Utilized product knowledge to educate customers on features and benefits.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Upsold additional services and products to maximize sales opportunities.
- Developed promotional strategies to increase awareness and achieve sales goals.
Education
High School Diploma -
Connection's Academy
Menifee, CA08.2015
Skills
- Performance Improvement
- Operations Monitoring
- Team Motivation
- Conflict Resolution
- Team leadership
- Task prioritization
- Sales proficiency
- Cash Handling
- POS System Operation
- Sales Expertise
- Positive Attitude
Timeline
Shift Lead
Firehouse64
10.2020 - Current
Manager
Dream Box
04.2019 - 05.2020
Top Seller
Bath & Body Works
11.2016 - 05.2019
High School Diploma -
Connection's Academy