Adriana Russell
Northborough,MA
Summary
Dependable and flexible worker with a versatile background in hospitality roles. Proven ability to thrive under pressure and maintain professionalism, ensuring customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Willey's Candy Shop
Salisbury, MA
04.2026 - Current
- Delivered exceptional customer service while serving ice cream and desserts.
- Maintained cleanliness and organization of serving area, ensuring compliance with health standards.
- Collaborated with team members to efficiently manage busy shifts during peak hours.
- Assisted in training new staff on proper serving techniques and customer interaction protocols.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Barista
Starbucks
Tewksbury, MA
09.2025 - 04.2026
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted customers with menu selections, enhancing overall experience.
- Operated cash register, processed transactions accurately and efficiently.
- Collaborated with team members to meet store goals and customer needs.
- Adapted quickly to changing demands during peak hours, maintaining service quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
Hostesss
Yama Zakura
Northborough, MA
04.2022 - 12.2025
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Trained new staff on customer service protocols and restaurant operations.
- Maintained cleanliness and organization of front-of-house areas for enhanced guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and special requests were accommodated.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Summer Camp Counselor
Northborough Recreation
Northborough, MA
06.2023 - 08.2025
- Supervised daily camp activities, ensuring safety and engagement for all participants.
- Developed and implemented creative programming to enhance camper experience and foster teamwork.
- Assisted in training new counselors on policies, procedures, and best practices for effective supervision.
- Coordinated logistics for special events, including scheduling, materials preparation, and participant communication.
- Monitored camper behavior, addressing conflicts effectively while promoting positive social interactions.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Education
No Degree - Pyschology
University of Massachusetts, Lowell
Lowell, MA05.2028
High School Diploma -
Algonquin Regional High School
Northborough, MA05.2025
Skills
- Customer engagement
- Teamwork
- Customer service
- Patience and empathy
- Cleaning and organization
- Excellent communication
- Professional appearance
- Working under pressure
- Dependable and responsible
- Flexible schedule
- Reliability and punctuality
- Speed and efficiency
- Friendly and outgoing
- Hospitality and accommodation
Timeline
Ice Cream Server
Willey's Candy Shop
04.2026 - Current
Barista
Starbucks
09.2025 - 04.2026
Summer Camp Counselor
Northborough Recreation
06.2023 - 08.2025
Hostesss
Yama Zakura
04.2022 - 12.2025
No Degree - Pyschology
University of Massachusetts, Lowell
High School Diploma -
Algonquin Regional High School