ADRIANA SALAZAR
Kissimmee,FL
Summary
Experienced business professional with 15+ years of expertise in program and project management in the staffing and vendor industry. Deep understanding of effectively running high-quality programs, consistently achieving desired outcomes.
Overview
18
18
years of professional experience
Work History
Vendor Management Specialist
Populus Group at Samsung Electronics of America
11.2021 - 07.2024
- Overseeing deployment staffing needs of internal CATs (Customer Account Teams)
- Liaising with SEA vendors to fill requirements timely
- Collect weekly time reports via Fieldglass workforce management platform
- Facilitated smooth onboarding processes for vendors, providing procedures for seamless integration into the program.
- Act as the point of contact and communicate project requirements for replacements to vendors
- Ensure to track, report and provide feedback on vendor performance
- Make certain that clients' needs are met as the project evolves
- Monitor and track project's progress and handle any issues that arise
- Create and maintain comprehensive project documentation, plans and reports
- Use project management tools: Fieldglass to monitor working hours, budget, plans and money spend
- Report and coordinate escalations as necessary, both internally and externally
- Ensuring that identified systems, tools, databases, and the data repository are updated accurately and timely
- Request, track and maintain SEA assets for all hires
- Request SEA SVPN and Knox access for all hires
- Weekly, monthly and quarterly audits.
- Helped meet demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with specifications of business needs.
- Provided reporting for analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Program Manager
Yoh Services LLC
12.2015 - 10.2021
- Delivers training for staff development, change management and materials, process and technical controls
- Meets with client managers on regular basis to assess progress and make adjustments
- Interacts with customers and clients to identify business needs and requirements
- Manages high volume on boarding of contingent workforce and Independent contractors
- Computerized record keeping systems, initiating and maintaining financial accurate and current tracking in Acceleration, Beeline, Fieldglass and SAP
- Maintains vendor and client relationships and resolves issues as they arise
- Works with Program Coordinators to ensure requisitions are filled in a timely manner with quality candidates
- Identifies deficiencies with the recruiting process and works with outside suppliers if necessary
- Runs weekly/monthly and adhoc reports for both the client and Yoh
- Supervises and performed human resource management functions for 150+ contingent workers
- Completes employee employment verification and unemployment paperwork in timely manner
- Follows programs closely to assess effectiveness and make proactive changes to meet changing demands
- Updates presentation and accompanying documents for quarterly and yearly business review
- Works with recruiting teams and human resources representatives to accomplish hiring objectives
- Evaluates strengths and weaknesses of candidates through effective screening processes
- Coached team members on professional development opportunities, contributing to improved overall performance.
Resource Manager
Yoh Services LLC
01.2007 - 12.2015
- All HR Coordinator responsibilities
- Achieved business objectives by developing process improvements based on customer feedback
- Computerized record keeping systems, initiating and maintaining financial accurate and current tracking in Acceleration, Beeline, Fieldglass and SAP
- Handled 300 employee payroll and other day-to-day financial transactions while maintaining longterm goals
- Alerts Customer Care of billing and time keeping issues
- Assists Program Manager with projects and requests as necessary
- Maintains vendor and client relationships and resolves issues as they arise
- Educates contractors on Yoh/Client policies and procedures, researches issues regarding contractor pay, benefits, and time entry and escalates to Customer Care as necessary
- Works with clients to ensure that the requisition process runs smoothly, including communicating the needs of the client to various suppliers
- Works with contractors to resolve any issues with performance or employment
- Handle terminations, and exit interviews, and coordinate recognition for outstanding performance with the client as requested
- Serves as the first line of communication and conflict resolution to our on-site contractors and facilitates issues/concerns for our clients.
Education
Business Management -
Miami Dade College
Miami, FLSkills
- Policy and process improvements
- Customer and personnel training
- Fluent in English and Spanish
- Program/Supplier Management
- Strategic Sourcing
- Audit Coordination
- Cross-Functional Communication
- Teamwork and Collaboration
Timeline
Vendor Management Specialist
Populus Group at Samsung Electronics of America
11.2021 - 07.2024
Program Manager
Yoh Services LLC
12.2015 - 10.2021
Resource Manager
Yoh Services LLC
01.2007 - 12.2015
Business Management -
Miami Dade College
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