Adriana Sanchez
Waco
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Excelled in conflict resolution and recordkeeping, significantly enhancing customer satisfaction and operational efficiency. Skilled in fostering positive relationships and communicating effectively, demonstrating a professional demeanor and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Animal Birth Control Clinic
Waco
08.2021 - 08.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Lead Teacher
Brite Start Childcare
Waco
10.2018 - 08.2021
- Developed and implemented daily lesson plans to support infant development.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Established positive relationships with families by communicating regularly about their child's progress.
Host
Hecho En Waco
Waco
09.2017 - 11.2017
- Inspected dining and serving areas for cleanliness and proper setup.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered telephone to provide dining information and take reservations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
High School Diploma -
University High School
Waco, TX06-2017
Skills
- Customer service
- Database management
- Conflict resolution
- Data entry
- Appointment scheduling
- Professional demeanor
- Verbal and written communication
- Recordkeeping strengths
- Member account management
Timeline
Customer Service Representative
Animal Birth Control Clinic
08.2021 - 08.2024
Lead Teacher
Brite Start Childcare
10.2018 - 08.2021
Host
Hecho En Waco
09.2017 - 11.2017
High School Diploma -
University High School