ADRIANA SCHROEDER
Chandler,USA
Summary
Dynamic General Manager with over 30 years of experience in retail management, specializing in driving business growth and operational excellence. Proven track record of leading teams to exceed performance goals through strategic planning, accountability, and meticulous follow-up. Conscientious leader committed to fostering a culture of exceptional results and continuous improvement, leveraging a strong work ethic to inspire teams and enhance overall organizational performance. Expertise in navigating complex challenges while implementing innovative solutions that elevate customer satisfaction and profitability.
Overview
40
40
years of professional experience
Work History
General Manager
Old Navy
Chandler, AZ
12.2022 - Current
- Managed store operations to enhance profitability and maintain high standards of operational excellence.
- Directed and mentored store leadership team to establish clear expectations and accountability standards.
- Implemented strategic action plans through consistent evaluations and prompt follow-ups.
- Conducted comprehensive talent assessments and interviews to ensure alignment with district leadership needs.
- Implemented staffing strategies and scheduling frameworks using UKG to enhance operational efficiency.
- Organized and executed training sessions aimed at ensuring adherence to company policies and procedures.
- Monitored and improved customer service practices to maintain high service standards.
- Cultivated urgency and commitment to high standards among team members.
Licensed Insurance Agent
Allstate Insurance
Chandler, AZ
01.2018 - 12.2022
- Assisted in all aspects of hiring, developing, and motivating training new employees
- Developed new team engagement strategies to drive motivation throughout the agency
- Exceeded all sales quotas/goals and recognized for delivering exceptional customer service
- Won several awards including employee of the month (5/2022, and employee of the year (2021)
- Responsible for all aspects of marketing, including finding, developing, and selling new sales leads
- Allstate Corp
General Manager
JCPenney
Chandler, AZ
04.2012 - 12.2017
- Managed all retail functions, including corporate communications, merchandising, and customer service
- Oversaw P&L management, expense tracking and payroll within budgetary guidelines
- Provided strategic team leadership to all staff consisting of 3 Executive Managers, 7 Department supervisors, and 120 associates
- Drove annual store revenue from 12mm to 14mm (2012-2014)
- Directed inventory processing and merchandise replenishment activities to meet customer demands
- Conducted performance evaluations for my leadership team and developed coach plans for improvement
- Reducing shrinkage and achieved 'All Star Store' ranking #1 out of 18 stores (Phoenix District)
- Successfully implemented multiple technology rollouts (online sales)
- Selected to serve as the Phoenix District Customer Experience Manager
- Implemented and led in store town halls leading to improved employee engagement/morale
Store Engagement Manager
JCPenney
Chandler, AZ
08.2009 - 04.2012
- Promoted to Store Engagement Manager after successfully directing operations across the Women's Department
- Responsible for developing staffing models and schedules for 325 associates across all store departments, and adjusting according to seasonal demands
- Lead all Talent Acquisition, training, coaching and development functions
Store Manager
Adriana Schroeder, J. Jill
Chandler, AZ
01.2008 - 08.2009
- Coordinating all retail activities, including customer service, merchandising sales, marketing and corporate relations.
- Managed and directed the performance of a team of 3 managers and up to 15 associates through ongoing coaching, mentoring and guidance
- Designed and implemented strategies for achieving merchandising, sales, quality and productivity goals
- Created a guest email contact list to promote special sales events and drive revenue growth.
Store Manager
Kohl's
Gilbert, AZ
07.2003 - 12.2007
- Initially hired back to the company to serve as Assistant Store Manager to help launch Kohl's in the Arizona Market and oversee operations at the $19M Gilbert store
- Promoted to Store Manager to direct daily operations at the $18M Chandler
- Coordinated and executed all daily retail functions, including sales and marketing, customer service, merchandising and strategic planning with complete P&L management responsibility
- Built and led a team of up to 3 executives, 4 supervisors and 115 sales associates, onboarding new team members to meet retail demands
- Improved store Customer Service Satisfaction Surveys, yielding increase in sales and revenue
- Selected as the exclusive Kohl's store for the corporation's launch of the new line by Fashion Designer Vera Wang
- Nominated and selected as District Hero by peers (22 stores) due to outstanding contributions and performance; recognized by 6 Regional Managers as Regional Hero and overall as Territory Hero of the entire 875 company stores
- Introduced new training program for 3rd shift stock team, driving improvements to productivity and reduction of freight turnaround time
Store Manager
Gap Inc
Mesa, AZ
08.1999 - 07.2003
- Managed operations at $2M store, leading 3 managers and 30 associates
- Promoted from Assistant Manager to Store Manager within two years
Store Manager
Kohl's
Chicago, IL
04.1986 - 08.1999
- Held multiple roles during tenure, including Assistant Store Manager, Area Supervisor and Sales Associate
- Assisted in leading operations at store with up to $22M in annual sales and 150 associates
- Participated in project at headquarters as an Assistant Operations Manager to establish an accurate stock system for providing reliable data and improved merchandise replenishment
- District Trainer for new store openings in Merchandising and Facilitated associates through on boarding training
Education
William Rainey Harper College
Skills
- Customer engagement
- Effective team leadership
- Sales expertise
- Effective communication
- Analytical problem solving
- Employee training
- Talent acquisition
- Product merchandising strategies
- Collaborative team development
- Fluent in two languages
Timeline
General Manager
Old Navy
12.2022 - Current
Licensed Insurance Agent
Allstate Insurance
01.2018 - 12.2022
General Manager
JCPenney
04.2012 - 12.2017
Store Engagement Manager
JCPenney
08.2009 - 04.2012
Store Manager
Adriana Schroeder, J. Jill
01.2008 - 08.2009
Store Manager
Kohl's
07.2003 - 12.2007
Store Manager
Gap Inc
08.1999 - 07.2003
Store Manager
Kohl's
04.1986 - 08.1999
William Rainey Harper College