Adriana Serrano
Weston,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Cory Home Delivery. Skilled in managing high-pressure situations with patience and composure, and proficient in accurate payment processing. Demonstrated reliability in optimizing routing efficiency, ensuring operational excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
NQ Moving LLC
10.2023 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Dispatcher Office Assistant
Daikon Logistics
07.2020 - 10.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
Customer Service Representative
Cory Home Delivery
11.2015 - 04.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Christian School
Miami, FL06.1992
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
NQ Moving LLC
10.2023 - 09.2024
Dispatcher Office Assistant
Daikon Logistics
07.2020 - 10.2023
Customer Service Representative
Cory Home Delivery
11.2015 - 04.2019
Christian School
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