Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Adriana Shabani

Marinette

Summary

Dynamic bartender with a proven track record that is recognized for enhancing guest experiences through exceptional customer service and strong multitasking abilities. Skilled in responsible alcohol service and team training, I consistently delivered high-quality cocktails while fostering a welcoming atmosphere, driving customer loyalty and satisfaction. I’m a jack of all trades.

Overview

10
10
years of professional experience

Work History

Bartender

Oso’s Brewery
04.2025 - 04.2025
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender

Bullfalls Brewery
04.2021 - 09.2024
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

The Great Dane Brewery
09.2017 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Osseo Family Restaurant
03.2015 - 07.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for customers.
  • Understands how to deescalate situation if it came to timing.

Education

Culinary Arts - Culinary

Northcentral Technical College
Wausau, WI

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Professional appearance
  • Food service
  • Alcohol awareness
  • Team training and development
  • New hire training
  • Beverage preparation
  • Inventory
  • Sales expertise
  • Performance improvement

Accomplishments

I have overcome a lot in life, and one accomplishment that changed my life was my goal of winning Wisconsin Golden Gloves. After I had trained for 3 years and 4 fights later, I finally won the gloves in 2023.

Languages

Albanian
Native or Bilingual

Timeline

Bartender

Oso’s Brewery
04.2025 - 04.2025

Bartender

Bullfalls Brewery
04.2021 - 09.2024

Bartender

The Great Dane Brewery
09.2017 - 03.2021

Server

Osseo Family Restaurant
03.2015 - 07.2017

Culinary Arts - Culinary

Northcentral Technical College

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