Adriana Shannon
Cincinnati,OH
Summary
Resourceful Customer Support Representative known for high productivity and efficient task completion. Possess experience in benefits administration, debt collection, and operation of a production center within a law firm. Excels in written communication, problem-solving, and organizational abilities, ensuring efficiency within any previous working environment and continued customer satisfaction.
Overview
5
5
years of professional experience
Work History
Benefits and Plan Administrator
Custom Design Benefits
Cincinnati, OH
03.2024 - 02.2026
- Administered employee benefits and ensured compliance with IRS regulations.
- Performed regular audits of benefit plans to verify compliance and optimize operational accuracy.
- Facilitated communication with internal and external clients on benefits and plan inquiries, enhancing understanding and satisfaction.
- Addressed participant inquiries on benefits and eligibility, ensuring prompt and accurate responses to support decision-making.
- Adjudicated secondary insurance claims and scheduled claim reimbursements.
- Adjudicated secondary insurance claims and scheduled claims reimbursement.
Collector
Transworld Systems Inc.
Cincinnati, OH
08.2023 - 02.2024
- Negotiated payment plans to facilitate timely repayments from customers.
- Processed payments over phone, setting up recurring drafts to ensure timely collections.
- Educated clients on payment options and collection policies to enhance understanding and compliance.
- Assisted customers with inquiries regarding billing statements and account status, fostering positive customer relations.
- Updated customer account information in the internal database.
Service Specialist/ Litigation Support Specialist
EPIQ
Cincinnati, OH
06.2021 - 07.2023
- Promoted to litigation support specialist in October 2022, reflecting recognition of skills and contributions.
- Managed service requests using tracking software to ensure timely responses.
- Developed training materials for updated service tracking system, enhancing team understanding and efficiency.
- Recognized by the district manager for creating a learning module to help team members learn the service tracking software used in daily operations.
- Collaborated with office production team to scan, print, and fax client documents, ensuring timely delivery.
Education
Bachelor's Degree -
University of Cincinnati
Cincinnati, OH01-2019
Diploma -
Walnut Hills High School
Cincinnati, OH05-2016
Skills
- Benefits Administration
- Attention to Detail
- Research
- Problem Solving
- Critical thinking
- Multitasking capacity
- Written and Interpersonal Communication
References
- Jamel Cason, Past Colleague, (513)-306-1705
- Georgie Reed, Past Colleague, (513) 518-1333
Timeline
Benefits and Plan Administrator
Custom Design Benefits
03.2024 - 02.2026
Collector
Transworld Systems Inc.
08.2023 - 02.2024
Service Specialist/ Litigation Support Specialist
EPIQ
06.2021 - 07.2023
Bachelor's Degree -
University of Cincinnati
Diploma -
Walnut Hills High School