Adriana Dre Snow
Abilene
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position MedicalAssistant.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JCPenney
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
JCPenney
03.2004 - 04.2023
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
CNA in Training
Crestwood Behavioral Health Center
01.2023 - 04.2023
- Collaborated closely with nursing staff to provide seamless continuity of care throughout each shift changeover period.
- Assisted nurses with patient assessments, accurately documenting vital signs and health observations.
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
Massage Therapist
Aveda Salon And Spa
01.2018 - 03.2020
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Addressed specific client concerns through targeted therapeutic massage interventions.
Education
Certified Clinical Medical Assistant - Medical Assisting
Abilene Medical Assistant School
Abilene, TX01.2024
Massage Therapist And Health Educator - Massage Therapy
National Holistic Institute
Modesto, CA02.2020
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Professionalism and Ethics
- Clinical Documentation
- Fluent in Spanish
- CPR
- Patient Assessments
- Vital signs monitoring
- Procedure Assistance
- Medical Procedures
- Simple dressings
Certification
- CCMA - Certified Clinical Medical Assistant
- CMT - Certified Massage Therapist
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
JCPenney
05.2023 - Current
CNA in Training
Crestwood Behavioral Health Center
01.2023 - 04.2023
Massage Therapist
Aveda Salon And Spa
01.2018 - 03.2020
Customer Service Representative
JCPenney
03.2004 - 04.2023
Certified Clinical Medical Assistant - Medical Assisting
Abilene Medical Assistant School
Massage Therapist And Health Educator - Massage Therapy
National Holistic Institute
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