Adriana Sordo
Hialeah,USA
Summary
LMS professional with proven ability to manage and enhance e-learning platforms. Adept at implementing system upgrades and providing technical support to ensure seamless operation. Strong focus on team collaboration and achieving results, with reputation for adaptability and reliability.
Overview
13
13
years of professional experience
Work History
Computer Technician
Nico Lopez Library
La Habana, Cuba
07.2011 - 10.2018
- Documented changes and actions in computer-based tracking system
- Recovered critical information from data back ups to restore functionality
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Assisted customers with technical support inquiries
- Adhered to safety protocols and policies to reduce workplace hazards
LMS Administrator
Manuel Fajardo School of Medical Sciences
La Habana, Cuba
05.2021 - 01.2023
- Exhibited high energy and professionalism when dealing with students and staff
- Managed content updates and ensured timely delivery of e-learning materials to users.
- Provided ongoing customer support, addressing inquiries related to course access, progress tracking, and certification requirements.
- Collaborated closely with cross-functional departments to deliver high teachers and students satisfaction
- Investigated and resolved teachers and students inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Provided technical support and training to faculty and students on using the LMS effectively.
Electronics Associate
Walmart
3200 Northwest 79th Street ,Hialeah , Florida
04.2023 - 09.2023
- Assisted customers with product inquiries and recommendations.
- Maintained inventory levels, ensuring shelves were stocked and organized.
- Processed sales transactions efficiently using the point-of-sale system.
- Demonstrated product features and functionalities to customers.
- Handled returns and exchanges in accordance with company policies.
- Collaborated with team members to create attractive product displays.
LMS Administrator
Miami Regional University
700 S. Royal Poinciana Blvd. Miami Spring
10.2023 - Current
- Managed and maintained the Learning Management System (LMS), ensuring its optimal performance and accessibility for faculty and students.
- Assisted in course setup and configuration, including uploading course materials and managing user enrollments.
- Provided technical support and training to faculty and students on using the LMS effectively.
- Developed and implemented best practices for course design and online instruction.
- Monitored course activity and generated reports on student engagement and performance metrics.
- Collaborated with faculty to integrate educational technologies and tools within the LMS.
- Conducted regular system updates and troubleshooting to resolve technical issues.
Education
Moodle Admin Skills - Computer And Information Sciences
Moodle Academy
Online05-2024
Moodle Admin Basics Program - Computer And Information Sciences
Moodle Academy
Online12-2023
Asociate of Advanced Course - Moodle Computer And Information Sciences
Manuel Fajardo Faculty of Medical Sciences
10.2021
Asociate of Basic Courses - Moodle Computer And Information Sciences
Manuel Fajardo Faculty of Medical Sciences
07.2021
Passages And Upper-Intermediate Level -
Language Study Center Fray Bartolome De Las Casas
07.2018
Intermediate Level - Interchange Method
Language Study Center Fray Bartolome De Las Casas
07.2017
Introductory Level - Interchange Method
Language Study Center Fray Bartolome De Las Casas
07.2016
Library Qualification Course -
Information Science Study Center Felix Varela
07.2013
Associate of Science - Computer And Information Sciences
Politec Institute
05.2005
Skills
- Interpersonal communications
- Following direction
- Willingness to learn
- Learning Management System Expertise
- Creative thinking
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
LMS Administrator
Miami Regional University
10.2023 - Current
Electronics Associate
Walmart
04.2023 - 09.2023
LMS Administrator
Manuel Fajardo School of Medical Sciences
05.2021 - 01.2023
Computer Technician
Nico Lopez Library
07.2011 - 10.2018
Asociate of Advanced Course - Moodle Computer And Information Sciences
Manuel Fajardo Faculty of Medical Sciences
Asociate of Basic Courses - Moodle Computer And Information Sciences
Manuel Fajardo Faculty of Medical Sciences
Passages And Upper-Intermediate Level -
Language Study Center Fray Bartolome De Las Casas
Intermediate Level - Interchange Method
Language Study Center Fray Bartolome De Las Casas
Introductory Level - Interchange Method
Language Study Center Fray Bartolome De Las Casas
Library Qualification Course -
Information Science Study Center Felix Varela
Associate of Science - Computer And Information Sciences
Politec Institute
Moodle Admin Skills - Computer And Information Sciences
Moodle Academy
Moodle Admin Basics Program - Computer And Information Sciences
Moodle Academy