Calvin Latimore
Santa Clara,CA
Summary
Dynamic Computer Technician with proven expertise at AT&T in system configuration and technical support. Skilled in problem-solving and client communication, I effectively resolved customer issues, enhancing operational efficiency. My strong relationship development and team-building abilities contributed to exceptional service delivery and client satisfaction.
Overview
11
11
years of professional experience
Work History
Computer Technician
AT&T
Mountain View, California
05.2023 - 03.2024
- Called and consulted with clients regarding equipment details, needs and problems.
- Acted as single point of contact for customers during technical faults and security-related events.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Analyzed wiring diagrams to gather repair information and procedures.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Sales Associate
Haze
San Jose, California
04.2021 - 05.2023
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Target
San Jose, California
10.2020 - 04.2021
- Prepared merchandise for purchase or rental.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
Sergeant
U.S. Marine Corps
Twentynine Palms, CA
05.2013 - 09.2020
- Oversaw field planning and coordination in full compliance with established command structures and detailed combat orders.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Supported battery operations by employing ground weaponry such as howitzers and Machine guns.
- Assisted with real-time intelligence collection by conducting field reconnaissance operations.
Sales Associate
GameStop
Milpitas, CA
11.2012 - 01.2013
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Offered comparative analysis between games and system platforms to assist purchase decisions.
- Assisted customers with locating desired games.
- Provided information about different game system costs, features and drawbacks.
Education
High School Diploma -
Calaveras Hills High School
Milpitas, CA4 2012
Some College (No Degree) - Emergency Medical Technician
Mission College
Santa Clara, CASkills
- Team building
- Supervision
- Relationship development
- Communications
- Stocking and Replenishing
- Merchandising Knowledge
- Client Service
- Problem-solving skills
- Excellent people skills
- System configuration
- Hardware installation
- Network troubleshooting
- Customer service
- Problem solving
- Client communication
- Equipment maintenance
- Technical support
- Valid Driver's license
- Installation and repair
Timeline
Computer Technician
AT&T
05.2023 - 03.2024
Sales Associate
Haze
04.2021 - 05.2023
Sales Associate
Target
10.2020 - 04.2021
Sergeant
U.S. Marine Corps
05.2013 - 09.2020
Sales Associate
GameStop
11.2012 - 01.2013
High School Diploma -
Calaveras Hills High School
Some College (No Degree) - Emergency Medical Technician
Mission College
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