Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Waitress

Adriana Sotelo

Chicago,IL

Summary

I am a 26 year old single mother. The best thing about me is my friendly outgoing personality. I am a people's person & I love children. I am a team player always. Always willing to better myself & stay positive. Dynamic and dedicated professional with nine years of experience in the restaurant and childcare sectors, offering a proactive and compassionate approach to every interaction. Recognized for creating nurturing environments for children while fostering their development through encouragement and kindness. Proven ability to manage customer interactions effectively, ensuring a pleasant dining experience through strong communication and multitasking skills in high-pressure settings. Consistent track record of building rapport with guests and meeting their needs promptly and effectively. Authorized to work in the U.S for any employer.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress

Lou Malnati's Pizzeria
06.2018 - 03.2025
    • Provided excellent customer service
    • Trained new employees
    • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
    • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
    • Helped customers complete purchases, locate items and join reward programs.
    • Booked and confirmed reservations
    • Accommodated and managed large parties
    • Worked flexible schedule and extra shifts to meet business needs.
    • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
    • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
    • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
    • Remained calm and poised when dealing with difficult customers or during busy shifts.
    • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Daycare Assistant Teacher

All Star Kids Academy
11.2022 - 05.2023
  • Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
  • Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

In-Home Nanny

Marlin Estrada
07.2020 - 05.2021
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Played games, worked on puzzles and read books to young children.
  • Engaged with children on age-appropriate level.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Promoted language development skills through reading and storytelling.

Cashier/Customer Service

Toys 'R' Us
12.2017 - 07.2018
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Cashier

Noodles & Company
09.2017 - 12.2017
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Maintained organized and orderly front end and removed carts, baskets and debris.

Toddler Room Assistant

Little People Daycare
06.2016 - 09.2016
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food
  • Established safe play environment for children.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Maintained effective schedule balance between rest periods, active play and instruction.

Education

Curie Metropolitan High School
Chicago, IL

Skills

  • Guest/Customer Service
  • Serving Experience
  • Early Childhood Education
  • Childcare/ Infant &Toddler Care
  • Classroom Management
  • Cleaning Experience
  • Restaurant Experience
  • Organizational Skills
  • Experience with Children
  • Babysitting & Tutoring
  • Strong multitasking
  • Greeting guests
  • Team collaboration

Certification

GED graduate

CPR certified


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Daycare Assistant Teacher

All Star Kids Academy
11.2022 - 05.2023

In-Home Nanny

Marlin Estrada
07.2020 - 05.2021

Waitress

Lou Malnati's Pizzeria
06.2018 - 03.2025

Cashier/Customer Service

Toys 'R' Us
12.2017 - 07.2018

Cashier

Noodles & Company
09.2017 - 12.2017

Toddler Room Assistant

Little People Daycare
06.2016 - 09.2016

Curie Metropolitan High School

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Adriana Sotelo