Adriana Torres
Brownsville,TX
Summary
Proactive and results-oriented professional with a proven track record at Longboards Bar and Grill, excelling in customer service and cash handling. Demonstrated ability to enhance operational efficiency at Senture through technology integration, alongside a strong work ethic and exceptional guest engagement skills. Cultivated significant customer relationships and improved service quality through effective team collaboration and management techniques.
Overview
3
3
years of professional experience
Work History
Server
Longboards Bar and Grill
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Management
Josephines Kitchen and Coffee Shop
10.2023 - 11.2024
- Instructed trainees on effective management techniques.
- Increased assets under management through proactive client relationship management and effective portfolio adjustments.
- Reported maintenance concerns to management and performed repairs.
Call Center
Senture
09.2021 - 03.2023
- Optimized call center operations through the integration of advanced technology and software tools.
- Streamlined call center operations for increased productivity by implementing effective workforce management strategies.
- Assisted supervisors in identifying areas of improvement within the call center environment
Education
High School Diploma -
Port Isabel High School
Port Isabel, TX2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
Languages
Spanish
Native or Bilingual
Timeline
Management
Josephines Kitchen and Coffee Shop
10.2023 - 11.2024
Server
Longboards Bar and Grill
03.2023 - Current
Call Center
Senture
09.2021 - 03.2023
High School Diploma -
Port Isabel High School
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