Adriana Valadez
San Jose,CA
Summary
Hardworking Medical Administration Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Medical Administrative offering 10 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
17
17
years of professional experience
Work History
Patient Administration Specialist
Stanford Health Care
Palo ALto
11.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Ensured compliance with healthcare regulations through meticulous attention to detail in documentation practices.
- Optimized office organization by implementing an effective filing system for easy retrieval of medical records when needed.
- Collaborated closely with clinical staff to ensure seamless integration of administrative tasks into daily operations without disrupting essential caregiving activities.
- Developed strong relationships with insurance companies, facilitating timely processing of claims while advocating for patients'' best interests throughout negotiations processes as needed.
- Enhanced communication between healthcare providers and patients with accurate record keeping and timely followups.
- Streamlined appointment scheduling process for increased patient accessibility and convenience.
- Supported clinical staff by providing efficient administrative assistance during peak periods.
- Reduced errors in data entry by implementing a thorough verification process for patient information updates.
- Answered incoming calls, scheduled appointments and filed medical records.
- Master Scheduling
- Surgery/Procedure Scheduling
911 Dispatcher
San Mateo County
Redwood City, CA
04.2023 - 10.2023
- Monitored Police radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Correctional Officer
Santa Cruz Country Sheriff Office
Santa Cruz
08.2022 - 12.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Patient Service Representative
Sutter Health-Palo Alto Medical Foundation
Los Gatos, CA
07.2019 - 07.2022
- Front office answering multi-line phone
- Basic office duties-filing/faxing/copying
- Checked in/out patients and accepted co pays/payments (cash/check/credit card)
- Verify Insurance
- Requested/Sent Referrals to doctors
- Scheduled appointments
- Prepared charts for patients
- Copied/sent/faxed Medical Records
- Data Entry
- Deposits
- Managed the scheduled for multiple doctors (6 Departments).
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Medication Technician/Caregiver
Westmont Living
Morgan Hill, CA
10.2017 - 10.2019
- Assisting Residents with tasks
- Keep environment safe and clean
- Observing residents safety, reporting any change of condition
- Medication set-up
- Assist residents with medications
- Assure residents receive medications in a timely manner
- Medication ordering
- Keeping medication files current
- Assisting with showers, dressing, other tasks
- Use of pagers and walkie-talkies.
Patient Service Representative
San Jose Medical Group
San Jose, CA
02.2019 - 03.2019
- Front office answering phones
- Basic office duties-filing/faxing/copying
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Accepted co pays/payments (cash/check/credit card)
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Sent Referrals to doctors
- Scheduled appointments
- Managed schedule for 2 doctors for Internal Medicine
- Copied/sent/faxed Medical Records
- Data Entry
- Deposits.
- Verified insurance eligibility and coverage for patients.
Medical Administrative Assistant
Retina Consultants of Nevada
Las Vegas, NV
04.2013 - 04.2016
- Receptionist answering multi-line phone
- Basic office duties-filing/faxing/copying
- Checked in/out patients and accepted co pays/payments (cash/check/credit card)
- Verify Insurance
- Requested/Sent Referrals to doctors
- Scheduled appointments
- Prepared charts for patients
- Copied/sent/faxed Medical Records
- Data Entry
- Ordered supplies.
Medical Administrative Assistant
Comprehensive Psychiatric Services
San Jose, CA
05.2010 - 04.2013
- Receptionist answering 2-line phone
- Prepared charts for new patients
- Copied/sent/faxed Medical Records
- Data Entry
- Verified Insurances and obtained authorizations
- EOB's, collection reports, & aged reports
- Billing.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Received, recorded and filed medical payments by check, cash, and credit card.
Medical Administrative Assistant
Dr. Shasta Tierra’s Way of Wellness
San Jose, CA
08.2009 - 10.2009
- Receptionist answering 2-line phone
- Basic office duties-filing/faxing/copying
- Checked in patients and accepted co pays/payments (cash/check/credit card)
- Scheduled/rescheduled patients
- Verified insurance
- Billing
- Personal Errands (getting lunch, bills, took care of son)
- Roomed patients
- Cleaned up and Prepped room for next patient
- Aged Reports
- Ordered office supplies
- Prepared charts for new patients.
Administrative Assistant
Haro’s Metal Finishing, Inc.
San Jose, CA
06.2007 - 12.2008
- Ensured 100% customer service
- Answering phone
- Billed to Accounts Receivable (To all companies)
- Making Invoices
- Packaging Slips
- E-mailing customers about prices
- Shipping orders
- Tracking orders
- Picking up/Delivering parts to companies
- Assisted with new customers
- Assisted with Deposits Slips/Deposits for Haro’s.
Education
Certificate in Medical Administrative Assistant -
Everest College
San Jose, CACertificate in OSHA and HIPAA Training -
Everest College
San Jose, CAHigh School Diploma -
MACSA Academia Calmecac
San Jose, CASkills
- HIPAA Compliance Understanding
- Healthcare Billing Knowledge
- Resourcefulness and Initiative
- Patient Registration Experience
- Medical Records Management
- Organizational Competence
- Patient Care
- Collections experience
- Insurance Verification
- Insurance Billing
- Payment Processing
- Administrative Support
Timeline
Patient Administration Specialist
Stanford Health Care
11.2023 - Current
911 Dispatcher
San Mateo County
04.2023 - 10.2023
Correctional Officer
Santa Cruz Country Sheriff Office
08.2022 - 12.2022
Patient Service Representative
Sutter Health-Palo Alto Medical Foundation
07.2019 - 07.2022
Patient Service Representative
San Jose Medical Group
02.2019 - 03.2019
Medication Technician/Caregiver
Westmont Living
10.2017 - 10.2019
Medical Administrative Assistant
Retina Consultants of Nevada
04.2013 - 04.2016
Medical Administrative Assistant
Comprehensive Psychiatric Services
05.2010 - 04.2013
Medical Administrative Assistant
Dr. Shasta Tierra’s Way of Wellness
08.2009 - 10.2009
Administrative Assistant
Haro’s Metal Finishing, Inc.
06.2007 - 12.2008
Certificate in Medical Administrative Assistant -
Everest College
Certificate in OSHA and HIPAA Training -
Everest College
High School Diploma -
MACSA Academia Calmecac