Adriana Valdivia
Lincoln Park
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
School Cafeteria Worker
Detroit learning center
Detroit
03.2022 - 04.2023
- Prepared nutritious meals following established safety and sanitation guidelines.
- Served food to students and staff during meal times efficiently.
- Maintained cleanliness of kitchen areas and dining spaces throughout shifts.
Customer Service Associate
Superior Grocers
Palmdale
03.2012 - 05.2016
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Scan Coordinator
Vallarta Supermarket
Palmdale
06.2008 - 02.2012
- Completed price changes and maintained proper signage for product displays.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Coordinated seasonal and promotional marketing collateral and executed signing packages.
Pharmacy Customer Service Representative
Direct rx
Troy
01.2006 - 05.2008
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about product lines and services offered by company.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
Education
High School Diploma -
Roosevelt High School
City of Los Angeles, CA06.2003
Skills
- Inbound and Outbound Calling
- Fluent in English and Spanish
- Customer Support
- Customer Account Management
Timeline
School Cafeteria Worker
Detroit learning center
03.2022 - 04.2023
Customer Service Associate
Superior Grocers
03.2012 - 05.2016
Scan Coordinator
Vallarta Supermarket
06.2008 - 02.2012
Pharmacy Customer Service Representative
Direct rx
01.2006 - 05.2008
High School Diploma -
Roosevelt High School